AV Service Account Manager

4 weeks ago

London, United Kingdom in Newbury Full time

Job Description UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
Service Account Manager
London salary circa £60,000++
One of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.
Key Responsibilities
To prepare and issue maintenance contracts and support proposals To assist in the preparation of Service tender returns To attend any post tender interviews in support of the Projects Sales Teams To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract Attendance at regular Account Management meetings as required Minuting of Service meetings and implementation of any Service actions that may arise Ongoing Service development of Service accounts Problem resolution on all contracts as required To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered Full coordination with Service Operations teams and Customer Service Agents Preparation and delivery of monthly Service reports To ensure all Services are being delivered in line with those contracted To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender To take opportunities from initial contact to negotiating and closing the sale To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts To identify, develop and work with strategic partners to assist in the growth of the business Generate single and multi-year support contracts Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team) A
Benefits: * Excellent salary package
* Company Pension Scheme
* 23 days holiday plus bank holidays per annum
of service January to December) to 25 during 3rd year
* Life Assurance (4 x annual salary)
* Private medical insurance (after probation period)
*Join a company who will value you - and where your opinion counts
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