Customer Experience Expert

3 weeks ago

Loughborough Leicestershire, United Kingdom Inchcape Retail Limited Full time

Mercedes Benz of Loughborough Customer Experience Expert
£22 hours per week, covering Saturday & Sunday
33 days annual leave , including bank holidays (pro rata)
~ Retail discounts that save you money every day
~ Gym discounts , cash healthcare plans , and a cycle-to-work scheme
~ Car discounts for new and used purchases and servicing
~ Flexible pension scheme and Sharesave scheme to grow your savings
~ Family-friendly policies that help you spend more time with the people that matter
~ A wellbeing programme to support you and your family
~ A community volunteering day

The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a customer experience expert, you will be an ambassador for one of the worlds leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
Proactively approaching customers to offer help and advice based on the customers requirements
Helps create the right retail environment for our customers inc. Planning and managing the Customer Journey enabling them to make an informed decision and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
Helps facilitate the basic needs of our aftersales customers working with the aftersales team to provide seamless service
Help facilitate the test drive experience of our product including product presentation and documentation
Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
Has a genuine desire to help people and the team
Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you dont need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

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