Customer Experience Expert
1 month ago
Mercedes Benz of Loughborough
Customer Experience Expert
£10 hours per week, covering Saturday & Sunday
33 days annual leave , including bank holidays (pro rata)
Retail discounts that save you money every day
Gym discounts , cash healthcare plans , and a cycle-to-work scheme
Car discounts for new and used purchases and servicing
Flexible pension scheme and Sharesave scheme to grow your savings
Family-friendly policies that help you spend more time with the people that matter
A wellbeing programme to support you and your family
A community volunteering day
The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a customer experience expert, you will be an ambassador for one of the worlds leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
Proactively approaching customers to offer help and advice based on the customers requirements
Helps create the right retail environment for our customers
Planning and managing the Customer Journey
Helps facilitate the basic needs of our aftersales customers
Help facilitate the test drive experience of our product including product presentation and documentation
Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
Has a genuine desire to help people and the team
Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you dont need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
-
Customer Marketing Executive
4 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full time```html Customer Marketing Executive (Advocacy and Communications) Loughborough – Hybrid We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's...
-
Customer Fulfillment Manager
4 weeks ago
Loughborough, Leicestershire, United Kingdom GE Aviation Full timeJob Description Summary As a Customer Fulfillment Manager you will be responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. This position includes activities such as processing transactions, managing processes, material management, site operations,...
-
Amazon Senior Account Expert
4 weeks ago
Coalville, Leicestershire, United Kingdom Amazon TA Full timeSenior Process Expert, Surface Transportation, EU ATS ACES Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to create processes, operating models, and drive Amazon network improvements? EU Amazon Transportation Services’ ACES (Amazon Customer Excellence System) team is...
-
Senior Customer Relationship Management Lead
2 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeSales Development Team Leader Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...
-
Customer Assistant-christmas-loughborough
4 weeks ago
Loughborough, United Kingdom M&S Full time**All the details** **This is a temporary Christmas position with the following work pattern**: **FRIDAY 7AM - 11AM** **SATURDAY 7AM -11AM** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...
-
Customer Assistant-christmas- Loughborough
4 weeks ago
Loughborough, United Kingdom M&S Full time**All the details** **This is a temporary Christmas Position with the following hours**: **Tuesday - 12.30-4pm** **Thursday - 11.30-4pm** **Friday - 11am - 4pm** **Saturday - 10am 6pm** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...
-
Customer Success Leader
2 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeJob Description About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...
-
Customer Success Leader
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...
-
Customer Success Leader
5 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeJob Description About Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK...
-
Customer Success Leader
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeAbout Us Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software...
-
Customer Assistant-christmas- Early
1 month ago
Loughborough, United Kingdom M&S Full time**All the details** **This is a temporary Christmas position on early mornings with the following work pattern**: **Tuesday 5-9am** **Thursday 5-9am** **Friday 5-9am** **Sat - 5-9am Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 - 06:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for...
-
Customer Assistant-christmas- Door Host
1 month ago
Loughborough, United Kingdom M&S Full time**All the details** **This is a temporary Christmas position as a door host with the following shift pattern**: **Wednesday - 1100-2000** **Thursday - 1100- 2000** **Saturday - 1100 - 2000** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...
-
Loughborough, United Kingdom M&S Full time**All the details** **This is a temporary Christmas position as a door host with the following work pattern**: **Sunday 1100 -1600** **Monday 1300 - 2000** **Tuesday - 1300-2000** **Friday 1100-2000** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...
-
Digital Marketing Manager
2 days ago
Loughborough, Leicestershire, United Kingdom RunThrough Full timeDigital Marketing Manager (Loughborough) We are looking for someone with a passion for sport to join a young, rapidly growing agency. You will be leading our digital marketing team at our Loughborough office (Canal House), to work on our brands. In this role you would be responsible for creating and executing our paid and digital marketing strategy. You...
-
Bid Writing Manager
3 days ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeWe’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We’ll work with you to progress your success plan and provide opportunities to...
-
Head Of Sales
2 weeks ago
Loughborough, Leicestershire, United Kingdom Lord Search & Selection Full timeProfessional Services To £65,000 + Benefits Loughborough The Company This exciting opportunity is with a specialist property consultancy that operate nationally on residential projects, rental property adaptation and new builds delivering projects that have lifelong impact on their customers. They have quickly become one of the market leaders in their...
-
Head of Sales
2 weeks ago
Loughborough, Leicestershire, United Kingdom Lord Accounting & Finance Full timeThe Company This exciting opportunity is with a specialist property consultancy that operate nationally on residential projects, rental property adaptation and new builds delivering projects that have lifelong impact on their customers. They have quickly become one of the market leaders in their field, but recognise a substantial opportunity for growth....
-
Senior Marketing Manager
3 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeSenior Marketing Manager - Public Sector Senior Marketing ManagerJoin the Access Family and see how we make software ideas become a reality!Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.We...
-
Fabrication Team Leader
2 days ago
Loughborough, Leicestershire, United Kingdom JC Metalworks Full timeAre you an experienced leader in fabrication or manufacturing looking for your next challenge? Are you keen to help create a positive team culture of open communication, collaboration, and a shared commitment to excellence? Do you want to play an important part in our mission to become the UK's leading expert in sheet metal products? About JC...
-
Fabrication Team Leader
2 hours ago
Loughborough, Leicestershire, United Kingdom JC Metalworks Full timeAre you an experienced leader in fabrication or manufacturing looking for your next challenge? Are you keen to help create a positive team culture of open communication, collaboration, and a shared commitment to excellence? Do you want to play an important part in our mission to become the UK's leading expert in sheet metal products? About JC...