Quality Management Lead

3 weeks ago

London, United Kingdom Harrison Holgate Full time

A leading Insurance Company have an exciting opportunity for a Marine Liability claims specialist. This is a fantastic permanent role to support the Head of Marine Claims and Global Practice Leader in the day to day running of the Marine Liability and P&I portfolio. You will be pro-actively managing your own caseload and providing guidance, instruction and clear development pathways to colleagues.

 
You will lead by example to deliver technical expertise and audit excellence and demonstrate pro-activity throughout the claim lifecycle for all claims, owned and referred.
Applicants should have prior Marine Liability / Casualty claims experience. This will include Protection and Indemnity (Direct and Reinsurance) and Pollution claims. Managing own caseload of claims in accordance with the global guidelines. This may include trend analysis, large loss reporting/Claims Alert, Watchlist and Roundtable meetings and Alternative Dispute Resolution initiatives.Management and oversight of partners including Adjusters, Lawyers and other experts, facilitating delivery of the service level we are committed to. Performance, benchmarking and fairness to the customer all intrinsic to this aspect. Working with Procurement and Vendor Management in this regard.Assist the Marine Claims Leadership Team with the strategic relationship of Brokers, clients, Actuaries, Practice and Underwriters relative to the portfolio, as well as partnering with key distribution partners and accounts to demonstrate the Claims value and execute on their service proposition including presenting at new business/renewal pitches and value adds such as client training seminars.Work with Management, Claims Legal and handlers to identify and select appropriate counsel. Pro-actively manage litigation strategy on largest / complex claims and ensure local adherence to litigation management principles. Assist Head of Marine to project manage key initiatives, where appropriate, participate in projects and/or act as project manager to execute projects and plans within agreed timescales.Active participation and accountability for the Quality Review Process. You will be required to audit and undertake quality feedback conversations with the view to improving the performance of colleagues and influencing the outcomes on their claims 

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