Implementation Engineer, Support Engineer
3 weeks ago
Striving for professional growth? We're working with a forward-thinking and progressive technology solutions company HQ’d in Wetherby…that have just embraced a 4 day week
They've embraced a 4-day working week (8am - 6pm), aimed at enhancing work-life balance and boosting productivity
They have a brilliant team of engineers and are vendor agnostic, so they support a fascinating range of technology including VMWare, Dell, Checkpoint, Cisco, Linux (Redhat, CentOS, etc), and Windows servers.
We’re helping them find a 2nd Line IT Support Consultant who shares their passion for technology and delivering exceptional customer service.
Join this trailblazing team and make a real impact with one less day in the office and more time for you
The 2nd line team is the engine room, responsible for owning escalated tickets from the 1st line as well as coordinating the majority of routine and contractual work such as patching, upgrades, hardware installations, and some lighter touch project work.
It's a full and varied role, which includes:
Logging all ticket progress updates, client details, and resolution information onto the internal helpdesk system.
Conducting installation work and consultancy services at customer sites and Data Centres.
Providing coaching and support to colleagues while contributing to the team's wiki knowledge base.
If you've moved up through the 1st Line ranks and have some solid technical support experience in the bag, and also demonstrated that you're serious about your IT career by acquiring industry certifications and accreditations, you're going to fit right in
25 days holiday rising to 29 max (+ BH’s) + additional day for birthday
~ Fully funded BUPA Medical and Dental after probation + 3 x Death in Service
~ Company Pension 3% Employer 5% Employee (employee can contribute more)
~2 Weeks full pay Paternity Leave
~12 Weeks full pay Maternity Leave + statutory for remainder of Leave
~ Up to 1 month paid long-term absence + 10 Days infrequent unconnected absence paid
~£100 gross per month cost of living allowance
~ Circa £50 net per month fuel contribution for traveling to work
~ Free parking for office-based roles with 2 x charging points for EV’s
~ FYI, you'll need a full, clean driving license and be prepared to be security vetted as a condition of employment.
If this sounds something of interest, please apply with your up to date CV for immediate consideration.
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