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2nd Line Support Support

2 months ago

United Kingdom Peaple Talent Full time €30,000

2nd Line IT Support Engineer Location: Newport, South Wales and Bristol
Sector: IT Support


This fast-moving company offers a fun, collaborative environment, and they are looking for someone who can provide exceptional 2nd line IT support.

You'll manage inbound cases via phone and email, troubleshoot issues, and provide root cause analysis remotely. As part of the 2nd line support team, you will handle escalations from 1st line support and work on database administration, software upgrades, and system troubleshooting.

Maintain case notes on the internal CRM system.
Remotely upgrade customer sites.
Experience with MS SQL.
Strong telephone manners and communication skills (both written and verbal).
Solid understanding of Windows OS, Windows services, and networking principles (DHCP, routing, wireless 802.Familiarity with software such as MS Office and VNC for remote control.

Salary of up to £26,000 per annum depending on experience.
23 days of holiday per year, increasing annually after 2 years, up to 30 days.
10% pension (5% employee contribution, 5% employer contribution).
Your birthday off.

24/7 access to an Employee Assistance Programme for personal and professional support.
Fun team days and social events throughout the year, including summer and Christmas parties.
Free onsite parking at offices located near the M4 corridor, close to the scenic Welsh countryside.

This is a fantastic opportunity for someone looking to develop their career within a friendly and supportive team while delivering a high standard of IT support.