2nd Line IT Support Engineer
3 weeks ago
We are currently recruiting for an IT Support Engineer (2nd Line) for an established global IT Services organisation.
Please note, the successful candidate will be required to complete security clearance for this role.
About The Role
The role is to assist the delivery of IT Services to the end client through supply of contracted services, including but limited to the below;
Incident and request ownership and management
Second Line support for software and hardware fault resolution
Installation, moves and addition services in relation to IT equipment on customer sites
Contribute to activities of all onsite SCC teams as required
Software installation and remediation
Analysis of IT tickets, prioritising accordingly
Follow local asset management policies and procedures
Planning and direction of own activities with minimal management supervision.
Meet or exceed the SLA commitments
Contribute to activities of all onsite SCC teams as required
Proactive search for improvements & ensuring these are captured & progressed
Work with onsite management to develop and improve the service being provided
Adhere, at all times, to company policies and procedures
To ensure safe working environment with regards to local Fire, Security and Health & Safety
Regulations
About You
Good knowledge of Microsoft desktop operating systems
A customer-oriented approach with excellent communication and organisational skills.
Ability to effectively influence and negotiate with personnel at various organisational levels.
Strong analytical, creative problem solving and planning skills to achieve results.
Ability to manage & create documents which are professional & articulate.
Ability to handle difficult and demanding customer environments.
ITIL awareness
About the Organisation
Europe's largest privately-owned IT business, continuously pushing to help clients succeed through IT transformation and exceptional customer experiences.
A business where innovation is greater as we combine unique ideas, people and disciplines. A global company that is passionate about IT and continues to look to simplify the
complex.
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