Customer Support

1 month ago


South Cambridgeshire Cambridgeshire, United Kingdom Polytec Personnel Ltd Full time

Location: Cambridge (CB25) Duration: Permanent Hours: Flexible with core hours between 10am and 4pm (Monday to Friday) Salary: Competitive Job Reference: 34907 Polytec are looking for an experienced Customer Support / Service Engineer for our Cambridge based client. This role will involve extensive travel, potentially at short notice, typically of 1-2 weeks' duration. You will need to commute to Cambridge for initial training (3 months) and regularly from there on. Responsibilities:

  • Field based commissioning and service activities
  • Site visits to new and existing customers to commission new systems, service activities and delivering system training
  • Provide support to customers and update technical and procedural documentation
Requirements:
  • HNC or higher in Electrical/Electronic or Mechanical engineering
  • Previous experience in international servicing and commissioning activities
  • Proven ability to remotely troubleshoot customer issues
  • Broad technical knowledge and experience
  • Ability to carry out logical fault diagnosis of electro-mechanical systems
  • Able and willing to travel worldwide is essential
  • Good IT skills with an understanding of software applications
  • You will need to be comfortable working at height
Please contact us as soon as possible for more details or apply below We will respond to successful applicants within a couple of days

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