Systems Support Manager

3 weeks ago

United Kingdom Redefined Ltd Full time

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

We are seeking a Systems Support Manager to lead and direct system and database management processes within the Orpington Maintenance Delivery Unit and branching depots. The function will support multiple engineering disciplines including Track, Drainage, Signalling and Telecoms. The successful candidate will implement best practice with The Asset Data Management for Ellipse and Geogis Standard - ensuring process adherence and compliance concerning Network Rails infrastructure assets.

About the role (External)

Key Accountabilities

1. Manage, coordinate and validate the upgrade, update, maintenance and utilisation of all systems and databases within the delivery unit.

2. Provide direction and support including briefings on the use of systems and databases within the delivery unit.

3. Manage the collation of information from the delivery unit team and third parties such that systems and databases are updated to provide accurate information at all times.

4. Manage data quality within systems and databases to meet corporate requirements.

5. Manage the integrated risk management process. Maintain and update the Active Risk Manager Database.

6. Resolve issues that adversely affect the effective performance of systems and databases.

7. Monitor, audit and report on the accuracy, receipt and updating of data.

8. Provide information to support delivery of business plans and improvement initiatives and project works.

9. Provide analysis and management reports as required to support maintenance delivery. Make recommendations where management action is required.

10. Accurately update systems, databases and records as required including the Hazard Directory.

Job Skills, Experience and Qualifications

Essential

• Good time management

• Ability to work under own initiative as well as part of a team

• Ability to work under pressure and to deadlines & timescales defined by NR Standards

• Knowledge of Microsoft Excel

Expectations as an SSM

  • Analyse, correct and validate data anomalies for asset information and their cyclical Maintenance Schedule Tasks within Ellipse
  • Ensure asset data management requests (ADM) are processed and align with our data reporting and compliance standards
  • Champion the implementation of asset data management tools by providing end-user support to Planners and Section Managers
  • Support the Maintenance Delivery Unit (MDU) with project/renewals and cyclical maintenance schedules
  • Support multiple engineering disciplines including Track, Drainage, Signalling and Telecoms
  • Provide cross-functional support with depots and their service lines
  • Support the activity alignment with the Ellipse Annual Plan Submissions
  • Adhere to The Asset data management for Ellipse and Geogis standard NR/L3/AIF/003

#J-18808-Ljbffr

  • System Manager

    7 days ago

    United Kingdom Thrive IT Systems Ltd Full time

    Ideal candidate should have years of Experience on Nuance IVR Systems Voice Biometrics Conversational IVR skillsets Must have in Nuance voice biometrics deployment and operations Desired hands on exposure in Nuance Speech Suite and Nuance Security Suite Knowledge on Nuance Call steering application Exposure to Contact Center Infrastructure

  • System Administrator

    1 week ago

    United Kingdom Meridian Business Support Full time

    We have an exciting position available to join one of our clients as a System Administrator on a temporary basis. We are seeking a dynamic, enthusiastic, and confident individual to join a small team in providing support as a single point of contact for users of the CareFirst system within Children's Services. CareFirst is the case management system...

  • Electrical Systems

    4 weeks ago

    United Kingdom Rapiscan Systems GmbH Full time

    Overview Working within the Cargo and Vehicle Inspection section of Rapiscan Systems Engineering team. As part of our team, you will be involved in projects at all stages of the product lifecycle, from initial concept generation, new product introduction and continuous improvement in manufacture. In your role as an Electrical Systems Engineer, you will be...

  • Information Technology Support Engineer

    7 days ago

    United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Training and Systems Administrator

    1 week ago

    United Kingdom Meridian Business Support Full time

    We have an exciting position available to join one of our clients as a System Administrator on a temporary basis. We are seeking a dynamic, enthusiastic, and confident individual to join a small team in providing support as a single point of contact for users of the CareFirst system within Children's Services. CareFirst is the case management system utilised...

  • Information Technology Support Engineer

    7 days ago

    United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage...

  • Senior Systems Integration Engineer

    1 month ago

    United Kingdom BAE Systems (New) Full time

    Job title: Senior Systems Integration Engineer Location: Prestwick (south Ayrshire – Scotland) – We offer a range of hybrid and flexible working arrangements. Please speak to your recruiter about the options for this particular role. Salary: £50,921 to £59,407 (Commensurate with skills and experience) What you’ll be doing: As a Senior...

  • Technical Support Specialist | UK

    3 weeks ago

    United Kingdom Kakapo Systems Full time

    Do you have 2 years’ experience in working in a BroadSoft focused environment, either with a Service Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role? This is a unique opportunity to join a rapidly growing Cloud SaaS business. This role is based in the UK. About the Role As a Technical Support Specialist you will be...

  • IT Systems Support Technician

    6 days ago

    United Kingdom Technical Resources Ltd Full time

    IT Systems Support Technician Location: Stockton-on-Tees Salary: GBP30,000/GBP35,000 The Opportunity: Are you a tech-savvy problem solver with a passion for providing exceptional on-site and remote IT support? Join our team as an IT Systems Support Technician, where you'll play a pivotal role in configuring, maintaining and documenting our clients...

  • Systems Integration Engineer

    2 weeks ago

    United Kingdom BAE Systems (New) Full time

    Job title: Synthetic Environment Modelling Engineer Location: Warton / Brough – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Salary: £45,326+(Commensurate with skills and experience) What you’ll be doing: Working on multiple Future Combat...

  • Graduate Support Engineer

    2 weeks ago

    United Kingdom BAE Systems (New) Full time

    BAE Systems do offer a range of hybrid and flexible working arrangements, however it is expected on our Graduate Programme you will be required to attend your site 3-4 days per week. The hybrid working arrangements including which days you are required to work on site/remotely will be outlined by your line manager. Here at BAE Systems Air, we have a long...

  • IT Systems Manager

    1 week ago

    United Kingdom Pearson Whiffin Recruitment Full time

    IT Systems Manager - Case Management We are looking for someone with strong experience of Case Management Software to take the lead on maintaining and developing their systems in line with business expectations across a number of offices in Kent. You will need to have a strong understanding of design principles, system security as well as understanding cloud...

  • Engineer - Support Engineering

    3 weeks ago

    United Kingdom BAE Systems (Powersource) Full time

    Job title: Engineer - Support Engineering (Maintenance Design - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Using BAES...

  • Graduate Support Engineer

    2 weeks ago

    United Kingdom BAE Systems (New) Full time

    BAE Systems do offer a range of hybrid and flexible working arrangements, however it is expected on our Graduate Programme you will be required to attend your site 3-4 days per week. Please note, this may be subject to change in line with the needs of the business. The hybrid working arrangements including which days you are required to work on...

  • Engineer - Support Engineering

    3 weeks ago

    United Kingdom BAE Systems (Powersource) Full time

    Job title: Engineer - Support Engineering (Maintenance Design - Software Support) Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Negotiable dependant on experience What you'll be doing: Using BAES...

  • Engineer - Support Engineering

    4 weeks ago

    united Kingdom BAE Systems (Powersource) Full time

    Job title: Engineer - Support Engineering (Maintenance Design - Software Support)Location: Barrow-in-Furness, Filton or Brough. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular roleSalary: Negotiable dependant on experience What you'll be doing:Using BAES processes, analyse...

  • IT Systems Manager

    1 week ago

    United Kingdom Pearson Whiffin Recruitment Full time

    IT Systems Manager – Case Management We are looking for someone with strong experience of Case Management Software to take the lead on maintaining and developing their systems in line with business expectations across a number of offices in Kent. You will need to have a strong understanding of design principles, system security as well as understanding...

  • IT and Systems Manager

    1 week ago

    United Kingdom Futures Full time

    Are you experienced with multiple different business IT systems? Do you have an excellent working knowledge of Dynamics Business Central? My client is a manufacturer based near Wakefield who have recently gone through a migration onto D365 Business Central to support a rapid increase in headcount, turnover and profitability. With further investment...

  • IT Support Officer

    3 weeks ago

    United Kingdom BAE Systems Strategic Aerospace Services WLL Full time

    BAE Systems Strategic Aerospace Services WLL | Part time TheIT Support Officer will be responsible for the day-to-day support of businessIT and managing assets and peripheral equipment. Therole will involve ordering, issuing, and controlling equipment as well asassisting staff with initial log on procedures and support through faultreporting processes. ...

  • Application support/System Administrator

    1 month ago

    United Kingdom Endeavour Recruitment Solutions Full time

    Application support/System Administrator Location: Geneva Sector: Support Daily Rate: CHF 480 per day Job Type: Contract Technologies: application integration support System Administration Web applications red hat linux clustering maintainance Apache TomCat JBoss WildFly open source products support Development Implementation Change Management Release...