Speech Insights Analyst
1 month ago
Title: Speech Insights Analyst Department: Customer Service Location: Remote / Chandlers Ford Salary: £25,272 Hours: Monday – Friday (08:00 – 17:00) Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Are you a naturally inquisitive person who likes to solve problems? Do you enjoy creating reports and analysing data? If so, we are looking for a Speech Insights Analyst to join our Customer Service Department, where these key skills will be put to good use. What we can offer you? We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be. Putting the customer first is part of how we live and breathe at Utilita. Alongside our values – Fairness, Smart and Sustainability – this ethos guides every decision we make. What does this role involve? Working in our back-office contact centre, you will support the business in understanding customer call types. Day to day, you will;
- create reports and dashboards for key stakeholders and analyse the results;
- maintain the running of our in-house speech analytics and quality management systems;
- ensure that all data provided is relevant and accurate;
- identify and define new process improvement opportunities.
- Utilita Bonus Scheme, made up of personal and company elements.
- Career progression, 32% of our vacancies in 2022 were filled internally.
- Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff arenas and our latest venue the Utilita Bowl in Southampton.
- Discounted employee energy tariffs.
- Exclusive access to discounted offers for home Sky TV and broadband packages.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
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