Technical Solutions Engineer

3 weeks ago

Leeds, United Kingdom AD Energy Recruitment Full time

AD Energy is partnering a very unique organisation: an innovator in the field of Solar PV and IoT Solutions Our client is revolutionizing Smart Energy/ Solar Commercial & Industrial sectors through cutting-edge technology platform. Solutions include: solar energy monitoring and management, building management systems connectivity, asset and building automation control and more By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth.
Your expertise in energy systems, solar technology, or building management systems will be instrumental in providing top-level support to clients, troubleshooting technical issues, and implementing effective solutions.

Provide expert technical support to clients utilizing the IoT- based energy solutions, including the integration of PV technology, smart building applications, and sustainable energy products
Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications
Utilize systems tracking and database to log all topics and statuses of technical cases
Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience
Connect and liaise with customers via multichannel support lines: email, chat, telephone
Advanced knowledge of IoT hardware and software, particularly related to energy management and smart building applications
Industry Experience: possess past experience directly supporting customers on the topic of hardware/ software products relating to solar energy, pv, or smart energy installations
Analytical Skills: ability to analyse system data to identify trends, diagnose issues, and suggest efficiency improvements
Project Management: experience in managing multiple tasks or projects with tight deadlines, showcasing strong organizational and time-management skills
Team Collaboration: experience working collaboratively in cross-functional teams to achieve technical resolutions and project goals
Attention to Detail: high attention to detail in troubleshooting and documentation to ensure accuracy and consistency in system configurations and customer support

Join the company and be part of a dynamic team driving positive change in the way businesses harness renewable energy through IoT integration.

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