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Customer Care Specialist-Mortgages
4 months ago
Customer Care Colleague (Mortgages) If you think you are the right match for the following opportunity, apply after reading the complete description.
- Location: Liverpool (L2 1TD)
- Duration: 6 months (initially). Temporary to Permanent Opportunity
- Hours/week: 35 hours per week.
- 1 day in office
- training time is done 100% in the office. Full time onsite 6-8 weeks, the first 4 weeks is academy support then you will move in to a live environment for the remaining of the training
- Consistently deliver excellent client experience through various method of interaction including telephony, chat and written communication
- Demonstrates confidence when handling challenging and complex situations within Mortgages including digital queries and complaints, taking responsibility to investigate and resolve effectively
- Help new customers set up accounts so they can move freely to invest online
- Responsible in ensuring client requests are completed correctly and within agreed time scales whilst adhering to policy and procedures
- Works with a range of internal stakeholders, support functions and third parties to resolve client queries
- Responsible for gathering information and facts in order to make key decisions and judgements with an analytical approach
- Champions continuous improvements, brings forward suggestions, shares best practice and participates fully in team meetings
- Identify and report recurring customer issues to management for process improvement.
- Stay updated on product knowledge, industry trends, and company updates to better assist customers.
- A strong and empathic communicator able to offer customers a seamless service
- Organised and able manage your customer diary
- Able to use Microsoft Office tools to a high standard
- A real team player
- Excellent Written and Verbal skills