Quality Assurance Manager

2 weeks ago


Bristol, United Kingdom Brighter Places Full time

Customer Feedback & Quality Assurance Officer
full time, permanent basis, working 37 hours per week . About our Customer Feedback & Quality Assurance Officer
Are you looking for a place to belong and help others find their way home? We're looking for a Customer Feedback and Quality Assurance Officer to help make a difference every single day.
In this role you provide a customer focused and quality service in support of a robust Customer Feedback service, including timely coordination of complaints.
Key Responsibilities as our Customer Feedback & Quality Assurance Officer:
Deliver the complaints management process by ensuring effective logging of complaints, tracking responses and escalations, recording outcomes and collating required information.
Ensure all learning from complaints, customer comments and suggestions are agreed, captured and reported.
Produce a holistic overview of what customers are experiencing using insight from a variety of sources such as systems, customer feedback, colleague feedback, social media and quality assurance checks.
Support customer involvement and community development.
About our Customer Feedback & Quality Assurance Officer:
Experience of complaints handling/administration.
Experience of utilising data systems, processing data and updating records.
Excellent IT skills and ability to use Microsoft Office packages.
Customer Feedback & Quality Assurance Officer,
We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.



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