Quality Assurance

2 weeks ago

Bristol, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join the Quality Assurance Team as an Investment File Reviewer
- You’ll be joining us in a varied controls environment, supporting the effective monitoring and reporting of Quality Assurance risks
- We’ll look to you to work as part of a friendly team to independently test the suitability of advice given to clients concerning investment products and service
- It’s an opportunity to engage with front line businesses and work collaboratively to help improve our business standards and ultimately our customer journey
- You will be able to bring your experience and passion for improvement to make a real difference

**What you'll do**

As an Investment File Reviewer, you’ll undertake file checks on front line advice to ensure qualitative standards across investment related products providing feedback on file quality, and setting appropriate remedial activity when necessary. We’ll look to you to work at pace to undertake checks of multiple file types, including core files, auto advice, investment backed lending and portfolio suitability reviews. You will collaborate with the existing Quality Assurance team to drive high standards and to continually develop our approach to driving up file quality.

Throughout the course of your work, you’ll work towards becoming an expert of the Suitable Advice Guidelines (SAG) and Quality Assurance & Competence Framework, with the chance to develop your own competencies and broaden your areas of expertise and abilities.

In addition, you’ll:

- Support with the management of upstream regulatory or legislative developments
- Maintain and monitor adherence to all relevant procedures and service level agreements between the first line of defence and services, escalating non-adherence
- Help support the team in reviewing and enhancing our banking processes and policies to ensure compliance is achieved
- Develop and maintain effective working relationships with key internal and external stakeholders to promote cross functional working and deliver the strategy

**The skills you'll need**

In addition, we’ll expect you to hold a minimum of a QCF Level 4 qualification which could include CISI Diploma or PCIAM, CISI Investment Advice Diploma or CII Diploma in Financial Planning or equivalent.

You’ll also demonstrate:

- The ability to analyse and evaluate information and articulate and disseminate to front line colleagues
- Experience of working as part of a team
- The ability to work well under pressure and deliver high qualitative outputs

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