Senior Software Product Manager

1 month ago

Birmingham, United Kingdom HSBC Full time

The purpose of the role is to lead and deliver mortgage transformation projects to support the continuous improvements in the mortgage proposition and journeys to support the UK Mortgage strategy and plans across HSBC UK and First Direct.
Working collaboratively with colleagues across the business, the role holder is required to role model customer-centricity, driving service excellence and offering products and services that meet commercial, customer and colleague needs.
[Liaising and managing a wide array of internal customers, including (but not exclusively), Propositions, Marketing, Risk, Finance, UK Change, Digital, Analytics,
Mortgages Operations, Underwriting Services, Finance, Fraud.
Serve key stakeholders by providing strategic direction and thought leadership to support them in driving revenue performance, commercial opportunities, which are customer centric and sustainable, scalable and agile systems solutions.
A key member of the mortgage leadership team; leading mortgage transformation projects and system developments to ensure the Mortgage product lines (HSBC UK, First Direct) deliver their strategic goals, hit their combined P&L, and balance sheets financial targets.
Propose the right tools/services to help customers and brokers. Drive the development of initiatives aimed at attracting and retaining more customers and brokers, which reflect a deep understanding of customer and broker need.
Drive material initiatives to improve the customer experience, reduce complaints and manage Conduct Risk within mortgages, ensuring delivery on time, within budget.
Past working experience in a relevant role, i.e. Product Management / Financial Services / Intermediary Market / Change is essential.
WPB or Retail Banking, or external Product or Mortgage Transformation experience is essential.
Excellent technical understanding of Mortgage journeys, processes and policies across the customer and broker journey’s either within HSBC/FD or wider Financial Services is essential.
Relevant product knowledge including knowledge of mortgages is essential.
Strong knowledge of the Mortgage infrastructure and key stakeholders is desirable.
Proven ability to deliver customer focused change in a way that balances commercial and regulatory drivers is essential
Project management experience is desirable
Understanding of the regulated mortgage environment is essential.
Experience of using relevant software packages, i.e. MS Office Packages is essential.
Change, Project or agile experience desirable.
Detailed understanding of the UK Mortgage industry and issues affecting it.
Proven ability to diagnose, understand and resolve sales, operational, conduct and reputational risks and issues across all channels, brands and stages in the product lifecycle is essential.
Vacancy Type: Full Time
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