Printer / MFP and Desktop IT Support Engineer - Field based

2 weeks ago


Leeds, United Kingdom A&O IT Group Ltd Full time
Printer / MFP and Desktop IT Support Engineer - Field based

UK Printer / MFP an Desktop IT Support Engineer - Field based

Overview:

The Field Service Technician (printer/copier) is accountable for providing equipment service and repair to A&O IT customers and end clients.

Scope:

The Field Service Technician interfaces both internally within functional service areas as well as external customers providing excellent technical skills and customer service.

Primary Responsibilities:

  • Perform full range of repairs and maintenance on a wide range of printer manufacturers and devices including technical diagnostics, replacement of FRUs, software/firmware updates, installations, removals & retrofits.
  • Manage call activity; execute call closure via inhouse ticketing system and other administrative requirements
  • Adhere to proper escalation procedures to resolve customer issues
  • Responsible for assigned company assets (parts, tools, communication and computing devices, vehicle etc)
  • Deliver outstanding service to our clients utilising proven customer facing experience.
  • Achieve key productivity goals including an average of 4 calls per day.

Requirements:

  • Previous experience as a field based printer or photocopier engineer
  • Proven experience of fault finding and intrusive repair
  • Strong problem solving abilities
  • Ability to self-manage with limited supervision
  • Strong work ethic and flexibility
  • Printer engineering tool kit
  • Full UK driving licence (Max 6 points)

Advantageous:

  • Vendor and industry certifications
  • Current BPSS clearance or equivalent
  • Deskside support and PC/Laptop break-fix experience

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

Printer / MFP and Desktop IT Support Engineer - Field based

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