Customer Assistant- Service
3 weeks ago
Service and Safety Assistant
Working Pattern
Sunday 10:45-17:00
Wednesday 11:00-20:00
Thursday 11:00-20:00
Friday 11:00-20:00
Saturday 11:00-20:00
Due to the nature of this role only candidates over the the age of 18 can be interviewed
Key Accountabilities and Measures
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
Key Skills
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
-
Customer Service Assistant
5 days ago
Liverpool, Liverpool, United Kingdom EG Group Full timeJob description:Role: Customer Service Assistant – NightsLocation: Kirkby, L33 7UAHours: Part-Time/ PermanentHourly Rate: £11.75 above 21 | £10.00 aged 18-20Bonus Scheme: Quarterly Bonus Incentive We have a Customer Service opportunity available covering Night Shifts from 22.00pm – 06.00am. The rate of pay is £11.75 above 21 and £10.00 aged p+ for...
-
Customer Service Assistant
4 weeks ago
Liverpool, United Kingdom Global 1st Line Group Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Duties**: - Analyze customer inquiries and provide appropriate solutions - Assist customers with...
-
Customer Service Assistant
2 weeks ago
Liverpool, United Kingdom Raven Vision Full timeAs a Customer Service Assistant, you will be the face of our company, representing our values and commitment to customer satisfaction. You will interact directly with customers, addressing their inquiries, resolving concerns, and assisting with their needs. Your role will include: - Greeting and welcoming customers with a warm and friendly demeanor. -...
-
Customer Service Assistant
3 days ago
Liverpool, United Kingdom Generation Full time**Assistant Daily Duties**: The main duties of our Customer Service Assistant are interacting with people on a daily basis, be in charge of new client acquisitions, engaging in conversation, answering questions, presenting new products and building relationships. We will develop your soft skills like how to relate to different demographics, taking control of...
-
Customer Service Assistant
1 month ago
Liverpool, United Kingdom FREIJ WORLD ATTRACTIONS LTD Full time**CUSTOMER SERVICE ASSISTANT** **Platform Assistant (CSA - Customer Service Assistant)** **Role**: To assist with all duties as requested by the Manager/Wheel Controller to ensure that the wheel operates to agreed procedures, standards and within The Wheel Health and SafetyStandards. To Display a high level of customer service and an in depth understanding...
-
Customer Service Assistant
4 days ago
Liverpool, United Kingdom EG Group Full timeJob description:Role: Customer Service AssistantLocation: Liverpool, L38 1QAHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+Bonus Scheme: Quarterly Bonus Incentive!Company: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to...
-
Customer Service Assistant
3 days ago
Liverpool, United Kingdom EG Group Full timeRole: Customer Service AssistantCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.Location: Liverpool, L38 1QAHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+Bonus Scheme: Quarterly Bonus Incentive!Company: EG GroupWe are looking for...
-
Customer Service Assistant
4 days ago
Liverpool, United Kingdom EG Group Full timeRole: Customer Service AssistantLocation: Liverpool, L38 1QA Hours: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+ Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service Assistant
2 hours ago
Liverpool, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time**Responsibilities**: - Provide accurate information about products and services - Assist customers with order placement and product-related questions - Upsell products or services to customers when appropriate - Perform data entry tasks accurately and efficiently - Maintain a high level of phone etiquette and professionalism at all...
-
Customer Service Assistant
5 days ago
Liverpool, United Kingdom EG Group Full timeJob description:Role: Customer Service AssistantLocation: Sugarbook, L11 2STHours: Part-Time / PermanentHourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+Bonus Scheme: Quarterly Bonus Incentive!Company: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...
-
Customer Service Assistant
8 hours ago
Liverpool, United Kingdom EG Group Full timeJob description:Role: Customer Service AssistantLocation: Liverpool, L38 1QAHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+Bonus Scheme: Quarterly Bonus Incentive!Company: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to...
-
Customer Service Assistant
4 days ago
Liverpool, United Kingdom EG Group Full time**Role**:Customer Service Assistant **Location**:Liverpool, L38 1QA **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.75 above 21 | £10.00 aged 18-20 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding...
-
Customer Service Assistant
1 day ago
Liverpool, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Liverpool, L38 1QA **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service Assistant
5 days ago
Liverpool, United Kingdom EG Group Full timeRole: Customer Service AssistantLocation: Sugarbook, L11 2ST Hours: Part-Time / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+ Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...
-
Customer Service Assistant
1 week ago
Liverpool, United Kingdom World Duty Free Group Full timeCustomer Assistant - Customer Service Advisor Location - Liverpool Airport Pay - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract - 15 - 30 hours per week, plus overtime, permanent, part time Working pattern - 2/3/4 set days per week between the hours of 0400-2300 **Customer...
-
Customer Service Assistant
1 month ago
Liverpool, United Kingdom Channel Centre Full timeWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys working in a...
-
Customer Service Assistant
1 month ago
Liverpool, United Kingdom Job Match Full time**Customer Service Assistant** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service division...
-
Customer Service Assistant
43 minutes ago
Liverpool, United Kingdom Compass Group Full time**What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 15 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...
-
Customer Service Assistant
4 weeks ago
Liverpool, United Kingdom Homes for Students Full timeAre you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at St Andrews Gardens and Windsor Court, based in Liverpool, as a Customer Service Assistant working 40 hours per week from 9.00am to 5.30pm with 1/2...
-
Customer Service Assistant
1 week ago
Liverpool, United Kingdom board new ltd Full time**Job description** Customer Service Assistant at Liverpool city Centre! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and...