(Junior) Analyst Deployment Planning

2 weeks ago

Walsall West Midlands, United Kingdom TJX EUROPE Full time

We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.Senior IT Support Engineer
Inclusive culture and career growth opportunities
The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.
As a Senior IT Support Engioneer
You will be responsible for the implementation and support of Supply Chain technologies
You will be required to provide onsite technical incident support for our supply chain technology, and collaborate on technology engineering, administration, and maintenance activities.
You will partner with internal customers, Global IT teams and 3rd party vendors on medium to high complexity technology support/solutions.
You will participate and take a leading role in IT Supply Chain Agile project planning sessions and take responsibility for the delivery of project related activities within your area.
You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
You will be required to support other team members with their learning and development and provide coaching / mentoring to junior members of the team.
We seek creative, customer-focused individuals with strong problem solving and technical skillset, able to set priorities and a mindset for continuous improvement.
Experience within IT Service Operations (ITIL) including incident, problem and change management.
Experience with leading on IT initiatives such as hardware deployments/co-ordinating upgrades
Exposure in supporting the following technology:
Supply chain warehouse technology
Physical server support
Communication / Telephony technology
Networking technologies
Server room racking and data cabling standards
Asset management and hardware lifecycle
Service Now Experience, Agile Project methodology and a strong understanding of Global IT teams / functions would be beneficial to this role.

The associate will be required to be part of the team on-call rota providing support for business critical incidents only.
Travel
This role is based in one location however we will require travel to other TJX facilities on an occasional basis for ad hoc support, team meetings etc

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