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SMR Regional Service Manager
2 weeks ago
- Free Ultimate breakdown cover for you and hour household worth up to £500
- Flexible Benefits you can tailor to suit you
- Free European Breakdown cover including 7 days car hire to continue your journey
- Amazing Employee Benefits including additional discounts on big brands, hotel stays and days out
- Access to a broad range of career progression opportunities and industry leading training
- Colleague Share Scheme - a unique opportunity to become an owner of our business and share in the future success of the RAC
- 24-hour colleague assistance programme
- Company life assurance linked to pension
- Access to MyFlex our flexible benefits site providing numerous benefits including health and wellbeing
Reporting to the General Manager, you will be responsible for a team of field-based technicians across our Service, Maintenance and Repair division. You will be responsible for motivating and engaging your team to ensure all service and financial KPI's are achieved whilst embedding a culture of continuous improvement. Role Responsibilities
- Be a subject matter expert in all areas of the division by sharing your knowledge, experience and best practices with other Regional Service Managers to continuously improve performance delivery and consistency across the function
- Hold daily/weekly performance trading rhythm to ensure work planned on the day is attended and productivity and revenue KPI's are achieved
- Support, coach and develop your team to the best they can be and increase resilience and capacity
- Ensure relevant training is delivered to your team to own the customer journey and touchpoints by providing regular feedback and complaint reviews to ensure improvements are made
Required Experience
- Proven experience of leading field-based teams and delivering results through performance management
- Experience of working with HR policies such as performance management, disciplinary and attendance
- Excellent interpersonal skills, particularly an ability to communicate internally and externally across all levels
- Ability to work as part of a team with a passion for sharing knowledge and best practice in delivery of divisional goals
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