Facilities & Office Associate - Trainee

2 weeks ago

Basingstoke Hampshire, United Kingdom Eli Lilly and Company Full time

Quality Assurance Associate page is loaded Quality Assurance Associate
Apply locations UK, Basingstoke time type Full time posted on Posted Yesterday job requisition id R-64084 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. Support the Quality Team in activities for oversight of Eli Lilly products distributed within the United Kingdom and Republic of Ireland through the implementation of an Affiliate Quality System.
To comply with both UK and IE regulations and Lilly quality expectations to ensure product quality, patient safety and customer satisfaction.
Product quality complaints for human health medicines from UK & IE customers, health care professionals, external parties and sales representatives.
Product Complaints:
Provide support for the Responsible Complaints Person (RCP) and backup RCP to ensure there is a local procedure for product complaints in place that meets Regulatory and Corporate requirements, and that this procedure is on the Learning Plan of all personnel involved in handling product complaints. Receipt of complaints
Adding complaints to the Global Complaints database, TrackWise
Closing complaint investigations and replying to complainants where appropriate
Reconciliation of complaints
Work with the European Regional Centre to manage complaints and relationships between the groups
Prepare metrics and complaint summary reports in accordance with local procedures
Review complaints closed after the 45-day target with local management
Provide knowledge and support to the Medical Information team in Cork and other RCPs as required.
Support other members of the Quality Team in ensuring the UK and IE Affiliate complies with CQP-181
Support activities related to the Affiliate Quality Plan and team actions
Ensuring documents are generated, controlled and retained in accordance with site SOPs which meet Lilly Global Quality Standards
Take a proactive role in leading Team projects to improve and innovate current practices.
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.Please note This email address is intended for use only to request an accommodation as part of the application process. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe
#

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