Hotel Director

3 weeks ago


London, United Kingdom Hotel Company Full time

Job Description

Main project:

The Hotel Director will be responsible for the day-to-day management of a hotel and its staff. He will also be commercially accountable for budgeting and financial management and will need to plan, organise and direct all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations and housekeeping.

Duties and responsabilities:

  • Plan and organise the hotel services (Rooms, F&B, Events)
  • Promote and market the business in the local market
  • Implement the quality and service standards defined by the company
  • Responsible of maintaining online quality scores and pursue its objectives set by the company
  • Ambassador of values and philosophy
  • Ability to make and manage budgets, financial plans and control expenditure
  • Purchasing process responsible
  • Maintain statistical and financial records
  • Set and achieve sales and profit targets
  • Analyse sales figures and revise market and support revenue strategies
  • Recruit, train, evaluate and monitor staff with HR support
  • Plan work schedules for individuals and teams
  • Meet and greet customers
  • Deal with customer complaints and comments
  • Address problems and troubleshoot accordingly
  • Ensure events run smoothly
  • Supervise maintenance, supplies, renovations and furnishings
  • Deal with contractors and suppliers
  • Ensure quality in the property services
  • Organise Duty schedules
  • Ensure security in the property
  • Carry out inspections of property and services.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Ensure that workers' payrolls are paid in a timely manner.

Requirements:

  • Previous experience as Hotel Director or other hotel management positions
  • Skills: SAP, Opera PMS, Micros, Excel
  • London market knowledge
  • Team management
  • Knowledge of all the departments that structure the hotel
  • Great leadership and communication skills
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