CSM Manager

2 weeks ago

Edinburgh, United Kingdom Net Talent Full time

Job Description Customer Success Manager
Remote (Scotland)
We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get the most value out of our platform. You’ll facilitate onboarding, platform delivery, and ensure excellent ongoing support for customers. 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS.
• Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations.
• Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP).
• Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
• Track record of successfully managing technical projects, setting priorities, and collaborating with cross-functional teams.


Managing the end-to-end customer experience from onboarding, implementation, and wider adoption.
• Building strong long-term relationships with customers to foster retention and growth, understanding their needs and goals, and finding solutions to their challenges and pain points.
• Developing a deep understanding of our product and customers, how they use it, and how it can be utilised to help them succeed.
• Proactively supporting customers by anticipating their needs, addressing issues promptly, and providing guidance and best practices.

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