Senior Technical Analyst

2 weeks ago

London, United Kingdom easyJet Airline Company PLC Full time

Job Description - Senior Technology Analyst (14493)

Job Description

Description

Team

Airline Operations Technology manage, support, and oversee change for a range of critical services used to run the airline. Our team is split into five areas: Schedule & Roster Production, Aircraft & Crew Management, Engineering Maintenance & Safety, Flight Operations and Airport Operations. We work in close partnership with the various suppliers and business teams across Europe.

This is an exciting opportunity to be part of a unique team managing operationally critical solutions in a very fast paced and fun environment with exposure to all aspects of the business, IT services and technologies. 

What you’ll need to do the role 

⦁ To design and configure new or existing applications to support the needs of the business and to provide 3rd line application support for complex issues. 
⦁ Support project managers in development of new and/or improved business solutions to systems, ensuring they are fit for purpose and supportable, in-line with the business requirement specifications and project plans. Act as the Technical SME for the business application
⦁ Provide 3rd line systems support for assigned systems. Coordinate support activity across the team to ensure satisfactory resolution of issues assigned to the team
⦁ Translate complex business interactions into rigorous technical analysis and technical system solutions by working with systems vendors, escalating issues as appropriate and ensuring alignment between the suppliers and the strategic direction of systems in easyJet. 

Requirements of the Role

Skills & Experience

⦁ Experience of design, build, test and delivery of system developments and reporting (product lifecycle)
⦁ Knowledge of business processes and terminology
⦁ Supplier management skills – gravitas to engage senior stakeholders
⦁ Good analytical and problem-solving skills
⦁ 2+ years relevant experience in system administration tasks
⦁ Experience of test execution in a Business Systems environment

⦁ Demonstrable & relevant systems experience in 2nd/3rd line support
⦁ Airline and/or Retail sector experience (Sabre & Amadeus)
⦁ Experience of implementing updates/upgrades on business systems
⦁ Experience of Change Management processes
⦁ Experience of using Confluence and Jira
⦁ Experience of business solutions used within Core Airline Systems (Sabre: Slot & Schedule Manager, Amadeus: SkySym, ADOPT IBS, TOPS, AIMS, DISCO, HATS, ARINC Ops Centre, LIDO)

We support hybrid working and we spend three days per week in the office. 

About easyJet

At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates

Business Area Primary Location #J-18808-Ljbffr

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