Customer Service Advisor
3 weeks ago
Full time
Permanent Contract
Monday to Friday 9am-5pm with 1 hour lunch
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We champion the personal approach to customer service that NFU Mutual are famous for.
Based at our Willington office, this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for opportunities within the Insurance and Financial Services Sector.
Your role will include dealing with enquiries specifically regarding our current customer’s motor, personal and commercial insurance policies. Your role will include handling and actioning administrative changes to their policies. Customer interaction will be over the telephone or face to face in the office, where you will build relationships with our loyal customers. You will also provide administrative support via post and email as well as perform other office duties as required with ‘can-do’, pro-active enthusiasm.
Previous customer interaction experience is desirable but not essential although you will be expected to bring a positive, people orientated approach to everything you do. In return, you will receive full training to become licensed to sell and administer NFU Mutual products in a friendly and supportive environment.
Our business offers the opportunity for career progression.
Confident, friendly telephone manner as well as the ability to communicate verbally & in writing.
• Good IT skills – basic knowledge of Microsoft word and excel.
• We require a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C/4 or above.
• Ability to travel to work at Willington but on occasions to our other locations in Darlington and Barnard Castle.
• Full training in a friendly and supportive environment.
• Competitive salary based on experience.
• 25 days holiday per annum plus bank holidays and a birthday holiday.
• Pension contributions
• Long-term career development opportunities for the right person.
This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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