IT Helpdesk

4 weeks ago

United Kingdom Julie Rose Recruitment Limited Full time

JRRL’s client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology.

Duties for the IT Helpdesk Technician - Trainee

Provide comprehensive IT support via phone, email, face to face, and remote channels.

Log, prioritize, and allocate helpdesk requests, managing them through to completion.

Undertake first-line support for IT users and escalate issues as needed.

Investigate and resolve reported issues, keeping users informed of progress.

Troubleshoot, monitor, and maintain systems, printers, and websites.

Deploy, install, and maintain hardware, including software upgrades.

Conduct routine housekeeping and proactive checks on IT systems.

Assist in the development and implementation of IT projects.

Monitor, secure, and track all IT assets, including hardware, software, and licensing.

Act as the primary contact for customers with technical issues via phone and email.

Provide effective remote support and consistently deliver excellent customer service.

Person specification for the IT Helpdesk Technician - Trainee

Must be a driver and have the use of a car.

Must live within commutable distance to Orpington as its an officed based role.

Excellent interpersonal and written communication skills.

"Can-do" attitude and eagerness to learn.

Genuine interest in IT systems and hardware.

Working knowledge of Outlook, Excel, and Word.

Previous work experience, especially with IT systems, is desirable but not essential as full training will be given.

4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English.

A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies.

Must be eager to learn and maybe go on further IT training.

There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations #J-18808-Ljbffr

  • Evening Helpdesk Operator

    1 week ago

    United Kingdom Spectrum IT Recruitment-PJP Full time

    An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company prides itself on its team ethos and benefits from a number of experts within the...

  • Support Coordinator

    2 weeks ago

    United Kingdom IT Mob Limited Full time

    IT Support Team Leader- Harrogate, North Yorkshire Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) GBP37,000 - GBP42,000 + Full Benefits Package Well established Harrogate...

  • IT Support Team Leader- Harrogate, North Yorkshire

    2 weeks ago

    United Kingdom IT Mob Limited Full time

    IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: GBP37,000 - GBP42,000 + Full Benefits Package ...

  • Senior Pre-Sales Consultant

    1 month ago

    United Kingdom Flywheel IT Services Full time

    Junior Pre-Sales Specialist – UK remote plus very occasional travel to our offices and client sites - £22k – £26k (depending on experience) + private health If you are a passionate Graduate seeking your first role or a second jobber within software development, systems engineering or a similar technical role, we’d love to hear from you, if you are...

  • Systems & Process Analyst

    4 weeks ago

    United Kingdom EOS IT Solutions Full time

    WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • Junior Pre-Sales Specialist

    1 month ago

    United Kingdom Flywheel IT Services Full time

    Junior Pre-Sales Specialist – UK remote plus very occasional travel to our offices and client sites - £22k – £26k (depending on experience) + private health Would you like to work for a technology start up delivering new and innovative solutions to an already impressive client base? If you are a passionate Graduate seeking your first role or a...