Flexible Solutions Engineer
3 weeks ago
Who are we & what we do Pole Star Group is a leading Enterprise Asset Management (EAM) solutions provider dedicated to enhancing safety, efficiency, and operational excellence across critical sectors such as Railways, Highways, and Healthcare. Our comprehensive suite of solutions, including Systems, Inspections, and Maintenance, empowers organisations to optimise asset performance and ensure the highest safety and reliability standards.
We believe that our employees are our greatest asset. We are committed to ethical practices and building trust with our employees, customers, and partners.
Working closely with clients, youll engage in a full lifecycle approach, supporting pre-sales, onboarding, and post-implementation phases, to understand customer needs and translate them into innovative, feasible solutions that enhance operational efficiency. Additionally, youll collaborate across departments to ensure seamless alignment, creating solutions that uphold our commitment to excellence and empowering our clients to make the most of their asset management systems.
Collaborate with clients during the pre-sales and onboarding stages to understand their business processes, goals, and asset management requirements.
Translate client requirements into detailed technical documentation, ensuring clarity for software configuration and development teams.
Work closely with the configuration and development teams to ensure client requirements are met within the software solution.
Work closely with Customer Success and Software Support teams to ensure seamless alignment.
Act as the technical point of contact during the sales process, supporting the sales team with technical queries and demonstrating how our software addresses client needs.
Assist in designing custom software configurations and provide guidance on technical feasibility.
Ensure alignment between client expectations, technical delivery, and project timelines.
Maintain ongoing communication with clients post-implementation to manage any evolving technical needs or modifications.
Provide post-sales technical support and helping to troubleshoot issues as they arise.
Bachelors degree in Computer Science, Engineering, or a related field.
Proven experience in a technical or solutions engineering role, preferably within the software or EAM industry.
Solid understanding of software development processes, preferably in asset management software.
Familiarity with project management tools and processes
Proficiency in relevant programming languages and tools is a plus.
Ability to leverage data to drive insights and make recommendations for system improvements.
Practical knowledge of APIs, middleware, or integration platforms commonly used in software implementations.
Experience working in a remote environment.
A level of travel will be required.
Enjoy a supportive work environment with opportunities for professional development.
Contribute to meaningful projects that enhance safety and efficiency in critical sectors.
Participate in a culture that prioritises work-life balance and fun.
A level of travel will be required.
25 Days Holiday (plus Christmas shutdown)
~ Benefits Package and Pension
~ Hybrid Working (we are currently remote first moving to hybrid working - London Based)
~ Flexible working hours
~ Home Office Equipment (Desk, Chair, Laptop, Mobile devices (As required))
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