Operations Administrator
3 weeks ago
Brunswick Methodist Church
Brunswick Place
Newcastle
Northumberland
NE1 7BJ
United Kingdom
Being an office superstar who can be excellent at a range of support tasks to enable the team to fulfil its mission of seeing the lives of offenders and their communities visibly transformed.
Job Title: Operations Administrator
Location: Newcastle City Centre
Hours: 37.5 hours
Contract: Permanent (subject to 3-month probation period)
Main duties and responsibilities:
- Being the first point of contact for all staff, clients and visitors, meeting and greeting visitors to the office at all levels of seniority.
- Screening enquiries and requests via phone, email and post, handling them when appropriate.
- Taking telephone referrals and responding to referral agencies’ queries, typically regarding client eligibility, course dates and current client attendance
- Building and managing relationships with service contract providers including phone, internet and printers
- Maintaining office systems, including filing, data management, shredding of sensitive information and managing stock.
- Maintaining the Junction 42 Newcastle office environment to a high standard, ensuring we are equipped and resourced, and ensuring the smooth-running of life in the office through the management of room bookings, parking rotas and diaries.
- Providing administrative support to the Operations team.
- Providing virtual support to staff based in Edinburgh and Teesside.
- Supporting our Outreach teams to thrive by removing barriers, helping solve any operational problems and ensuring they’re equipped and resourced to do their job effectively.
- Support the planning and participate in raising funds for the organisation, for example an annual fundraising event.
- The post holder will be expected to attend all Junction 42 training, team days and conferences as requested by the Director.
Essential Skills and Abilities:
- Problem solver with a can-do attitude
- Excellent organisational skills
- Excellent IT skills and ability to troubleshoot basic IT issues
- Previous experience in an administrative role
- Experience in use of Microsoft Word, Excel and PowerPoint
- The ability to work and contribute as part of a team
- Excellent interpersonal skills
- Excellent telephone manner
- The ability to manage self, including balancing conflicting priorities
Person Specification:
- Both appreciates and models the core principles and values of the organisation.
- Conveys maturity, confidence and credibility to other professionals.
- Identifies with the ethos and mission of Junction 42.
Confidentiality:
Any information acquired in the course of duty must be treated in strictest confidence and must be discussed only within the confines of the work setting with the appropriate members of staff.
Note: This job description is not exhaustive and amendments and additions may be required in line with future organisational changes.
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