Sales Operations Administrator

3 weeks ago


United Kingdom Sunny Recruitment Full time

Full Job Description

Sales Operations Administrator
Whitland

GBP25,000 p/a

WORKING HOURS
Full Time 08 00 (Monday to Friday with an early finish of 2pm every other Friday).

THE ROLE

    • Sales Order Processing, ensuring accurate and timely sales order acknowledgments and customer communication.
    • Updating sales reports
    • Documentation for service/repair returns/replacements.
    • Processing of Loan Orders and maintaining the loan stock database.
    • Generating Quotations and Pro Forma Invoices.
    • Dealing with enquiries via the phone and email.
    • Dealing with enquiries generated from the website, marketing campaigns, and exhibitions, and circulating to the relevant distributor, salesperson, product specialist etc.
    • Providing administrative support to the Sales Operations Manager, Sales Managers and Representatives.
    • Maintain and update customer and distributor records.
    • Liaising with other departments within the business to resolve customer issues.
    • Providing a high level of customer service to both external and internal customers.
    • Reviewing and updating relevant Work Instructions and forms within the Quality Management System.
    • Administration of the CRM system Salesforce
    • Preparing Letters of Authorisation and other relevant documents for distributors.
    • Providing holiday cover for the Export/Import Co-ordinator as and when required.

EXPERIENCE
  • Proven work experience as a Sales administrator or in a similar Sales support role.
  • Experience of international trade and export/import procedures preferable.
  • Experience in a customer facing role.
  • Excellent knowledge of all Microsoft Office applications.
  • Hands on experience with CRM (customer relationship management) and ERP software.
  • Knowledge of international trade and export procedures and documentation is preferable (or willingness to undergo training in this area)
ABOUT YOU
  • A team player with high level of dedication
  • Customer focussed
  • Conscientious and self-motivated
  • Highly organised and able to work to deadlines
  • Positive attitude
  • Excellent communication skills, both written and oral.
  • Willingness to accept and embrace change
  • Adaptable to be able to respond quickly to changing demands and events
  • Willingness to learn
  • Personable and able to get on well with both customers and colleagues.
BENEFITS

  • Finish early every other Friday
  • Highly reputable company in the medical industry
  • No weekend work

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