Credit Specialist
4 weeks ago
Where you fit in
This is a great opportunity to join the Customer Operations team to work as a Credit Specialist for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for taking ownership of the liquidation/administration process as well as credit risk management and reporting/analysis to support improved processes; you will also work as part of a team to achieve and support collections targets. What's the role? We'll entrust you with:- Leading on the submission of proof of debt claims and consulting with Insolvency Practitioners and Administrators to ensure Shell Energy UK's (SEUK) exposure is managed.
- Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution.
- Making proactive use of the Experian credit risk management system to identify customers within SEUK portfolio at risk of failure.
- Mitigating Shell Energy UK credit risk and taking necessary escalation action as appropriate.
- Applying overdue payment charges and interest to SEUK accounts where payments have been received late or not at all, in line with SEUK Terms and Conditions.
- Conducting ad hoc tasks to support the achievement of monthly collection targets.
- Experience within a Credit Control/Finance/Accounts Receivable team.
- Excellent telephone manner, coupled with great interpersonal skills.
- Experience in speaking to Insolvency Practitioners, Administrators and Customers and having an assertive conversation regarding arrears on accounts.
- Good attention to detail and accuracy.
- A positive attitude with a desire to learn and develop skills.
- The ability to self-manage and take ownership.
- The ability to proactively identify process and system improvements to make recommendations.
- A positive, enthusiastic player with a flexible attitude to daily tasks.
- We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
- We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
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Milton Keynes, United Kingdom Shell Full timeWhere you fit inThis is a great opportunity to join the Customer Operations team to work as a Credit Specialist for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for taking ownership of the liquidation/administration process as well as credit risk management and...
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