Engagement Success Manager

1 week ago


United Kingdom BlueVoyant Full time

BlueVoyant is looking for a Client Success Manager to support our clients’ Supply Chain Defense experience. Ensure consistent quality of service delivery
Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
Deliver evidence of ongoing performance improvements in partnership with our SCD delivery partners
Create and execute service improvement plans as appropriate
Drive successful service renewals through high client satisfaction
Engage clients to participate in case studies and other marketing events
3-5 years of cyber security experience, preferably with a background in vendor-risk management, GRC, or third-party risk
~ Experience working with investment firms and/or private equity firms
~ Excellent problem solving and conflict management abilities
~ Knowledge of and experience with intrusion detection/prevention systems and SIEM software
~ Ability to understand client business drivers and risk tolerance and apply industry trends
~ Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.



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