Engagement Success Manager

2 weeks ago


United Kingdom TopSource Worldwide Full time

We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in over 100 countries — and counting
This role requires a strategic thinker with excellent communication skills and a deep understanding of client management. Client Relationship Management :
Strategic Planning :
~ Develop and implement strategic account plans to meet the client’s needs and achieve business objectives.


Project Management :
Coordinate and manage projects for the client, ensuring timely delivery and quality of work.
Manage client expectations and communicate project status regularly.
Collaborate with internal teams to ensure seamless project execution.

Reporting and Analysis :
~ Provide regular reports and updates on account status, performance metrics, and key milestones.


Work closely with internal teams to ensure a cohesive approach to client management.
Seek feedback from clients to improve services and solutions.
Participate in professional development opportunities to stay current with industry best practices.

A passion for customer service and continuous improvement of client experience
# Operated in a fast-paced business environment across multiple service lines
# Evidence of the ability to understand client requirements, their business and translate these into opportunities service improvement and expansion
# You are comfortable engaging in commercial discussions, difficult conversations, and service issue resolution
# You are comfortable and confident in drawing insights and presenting data to internal and external stakeholders



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