3rd Line Support Lead
2 weeks ago
Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week)
£45k + bonus + benefits
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.
As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.
An IT service desk.
~3rd Line support
~ Problem/incident Management
~ Desktop, Networking, Server experience.
~ ITIL V4 or v3
Bonus - paid Quarterly
Flexible hours
Remote working (2 days)
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