3rd Line Support Lead

2 weeks ago


Reading Berkshire, United Kingdom Mentmore Full time

Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week)
£45k + bonus + benefits

A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.

As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.

An IT service desk.
~3rd Line support
~ Problem/incident Management
~ Desktop, Networking, Server experience.
~ ITIL V4 or v3


Bonus - paid Quarterly
Flexible hours
Remote working (2 days)


  • 3rd Line Support Lead

    23 hours ago


    Reading, Berkshire, United Kingdom Mentmore Full time

    Job Description Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week) £45k + bonus + benefits A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead...


  • Reading, Berkshire, United Kingdom Chassam Recruitment Limited. Full time

    3 rd Line IT Support Analyst Are you a 3 rd line IT Support Analyst looking for a new position? If so, I have a fantastic job for you. I am currently recruiting for a 3 rd Line IT Service Desk Engineer for a leading company based near Reading. This is an exciting position where you will be responsible for responding to escalated incidents and requests...


  • Reading, Berkshire, United Kingdom Chassam Recruitment Limited. Full time

    IT 3 rd Line Desktop Support Engineer Chassam Recruitment are currently recruiting for a 3 rd Line Service Desk Engineer for a leading company based near Reading. This is an exciting position where you will be supporting the day-to-day desktop operations by responding to incidents and requests logged in the service desk tool, taking phone calls and...


  • Aldermaston, Berkshire, United Kingdom Global Technology Solutions Ltd. Full time

    Standard office hours We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and...


  • Aldermaston, Berkshire, United Kingdom Global Technology Solutions Ltd. Full time

    Standard office hours We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and...


  • Slough, Berkshire, United Kingdom Senitor Associates Ltd Full time

    Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service...


  • Reading, Berkshire, United Kingdom Chassam Recruitment Limited. Full time

    3 rd Line IT Service Desk Engineer Chassam Recruitment are currently looking to recruit a 3 rd Line IT Service Desk Engineer for a leading company based near Reading. This is an exciting position where your focus will be to support the day to day desktop operations. You will be responsible for responding to escalated incidents and requests and managing...


  • Maidenhead, Berkshire, United Kingdom Searchability (UK) Full time

    Job Description Second Line Support Engineer (Tier 2) Office based work - across 3 site locations (North / East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this...


  • Maidenhead, Berkshire, United Kingdom Searchability (UK) Full time

    Second Line Support Engineer (Tier 2) Office based work - across 3 site locations (North / East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this...


  • Maidenhead, Berkshire, United Kingdom Searchability (UK) Full time

    Second Line Support Engineer (Tier 2) Office based work - across 3 site locations (North / East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this...


  • Maidenhead, Berkshire, United Kingdom Searchability (UK) Full time

    Office based work - across 3 site locations (North / East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this role is for you! You will be joining a...

  • Leader Manager

    1 week ago


    Reading, Berkshire, United Kingdom Mentmore Recruitment Full time

    A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to...

  • Line Lead

    4 weeks ago


    Reading, United Kingdom Legrand North America Full time

    Position Description: **At a Glance** **Legrand **has an exciting opportunity for a **Line Lead **to join the **Data Center Power & Control Division Starline Team** in **Reading, UK**. The Line Lead directs activity of line and acts as expert for builds, safety, quality, and testing issues. Engages in direct problem solving to mitigate production flow...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    sc cleared Second Line support Engineer Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal...


  • Reading, United Kingdom Global Technology Solutions Ltd Full time

    sc cleared Second Line support Engineer UK national only Hybrid working, 1 in 3 weeks on site the rest can be at worked home. Main responsibilities: We are looking for customer-focused and enthusiastic 2nd line software support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written...

  • Service Desk Analyst

    3 weeks ago


    Reading, Berkshire, United Kingdom Xact Placements Limited Full time

    Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst – Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all...


  • Reading, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    Group Infrastructure and Operations (GIO) within Defra's DDTS are looking for a Mobile Device Support Officer. As a Mobile Device Support Officer, you will be providing remote 2nd and 3rd line Cloud Mobile Telephony support, resolving incidents and issues, for the Defra group. This is a customer facing role as a part of a busy team. Where you will be...


  • Reading, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support, 1st Line{**MSP**}** Reading **£20,000 - £25,000** + Progression Opportunities + Company Benefits - Are you an IT Support technician looking to elevate your career in the IT industry in a role where you'll find a competitive salary and role progression within a fast growing IT Solutions Provider working within the education sector?_ On...


  • Reading, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support {**Education**}** Reading **£20,000 - £25,000** + Progression Opportunities + Company Benefits - Are you an IT Support technician looking to elevate your career in the IT industry in a role where you'll find a competitive salary and role progression within a fast growing IT Solutions Provider within the education sector?_ On offer is an...


  • Reading, United Kingdom Prospero Integrated Full time

    An exciting opportunity has arisen, we are working with one of the UK's leading AV System Integrators to find a talented **1st/2nd Line Support Engineer.** **ROLE**: 1st/2nd Line Support Engineer **LOCATION**: Reading **SALARY**: Depending on experience **ROLE SUMMARY**: We are looking for a customer service oriented 1st or 2nd line support engineer to...