3rd Line Support/Application Packager
Found in: Jooble UK C2 - 2 weeks ago
Standard office hours
We are looking for customer-focused and enthusiastic candidate for our clients Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
Identify issues end users might be facing and drive improvement and simplifications to help end user process
• Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project
• Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA
• Document package configuration
• Experience of large OS migration projects (preferably Windows 7 and Windows 10)
• Data Analysis and reporting skills
• Experience of managing and maintaining a SCCM 2012 (or higher) production environment
• SCCM deployment/Design experience
• Some Operating System Deployment (OSD), including tools such as MDT
• Experience of SCCM / WSUS patching technology
• Microsoft Active Directory 2003-2016 server
• Microsoft Group Policy Objects (GPOs)
• Software deployment and 3rd line support and troubleshooting
• Involvement in delivering large scale deployments of software, e.g. Microsoft Office
• Experience of large OS migration projects (preferably windows 10)
• Work within the contractual guidelines and Statement of Work, or highlight any local shadow IT agreements
• Basic Understanding of IT project management methodologies including agile and waterfall
• Basic Knowledge of project management tools and techniques
• Microsoft Active Directory 2003-2016 server
• Microsoft Group Policy Objects (GPOs)
• Understand network topology
• Must have packaged applications for Windows 7 and Windows 10 OS platforms.
• Must have experience of complex application packaging. (Autodesk, MS Office, etc.)
• Software deployment and 3rd line support and troubleshooting
• Scripting experience using BAT, PowerShell and VB, C# Scripts
• Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management
• Strong SCCM 2012 knowledge
ServiceNow
• ITIL Foundation
• Application virtualization (Microsoft APP-V)
• Fundamental knowledge across Windows Operating Systems
• MS SCCM 2012
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