1st Line Support

My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Prioritising workloads and complete service desk tickets in line...

1st Line Support Analyst - Initial six months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a 1st Line Support Analyst, you will play a...

My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will...

1st Line Support Helpdesk Analyst Paddock Wood GBP22k - GBP26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or...

Exciting Opportunity for a 1st Line Support Engineer! Are you an enthusiastic IT graduate or a professional seeking to elevate your career within a dynamic team environment? As a 1st Line Support Engineer, you'll become an integral part of a close-knit team, providing administration of internal systems and support for overseas offices remotely. Our...

Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...

Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...

A 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA s Providing incident management & stakeholder facing communication for customers as...

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices,...

One of the UK's top chartered accountancy firms based in Central London are seeking a 2nd Line IT Support Professional to join their team on a permanent basis. This is an ideal role for someone who is already providing solid 2nd Line Support or someone who has 1st and 2nd Line Support experience who is now ready to make that next step to 2nd Line as you...

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices,...

Service Desk Engineer, 1st Line/2 nd Line, Blackburn, £23,000 Chassam Recruitment are currently looking to recruit for a Service Desk Engineer for a leading company based in Blackburn. This is an exciting position where you will be working as a part of a busy team providing 1 st and 2 nd line Service Desk Support. You will be responding to telephone...

Suitable candidates will be educated to Graduate level (or equivalent) with a broad background in IT support but also a willingness to learn – the senior team are Cloud Solutions Specialists and are looking for someone who they can up-skill. Strong Windows 2nd line Support experience ~Office 365 administration experience  ~ SCCM experience would be an...

My client is an expanding Cloud Based Solutions Provider. Due continued growth, they are wanting to develop their support team with an additional person at 2nd line level. Suitable candidates will be educated to Graduate level (or equivalent) with a broad background in IT support but also a willingness to learn – the senior team are Cloud Solutions...

Are you ready to elevate your IT career to the next level? Do you thrive in a dynamic, fast-paced environment where problem-solving is the name of the game? Look no further! We're seeking a talented 2nd Line IT Support Engineer to join our vibrant team in Huddersfield. As a 2 nd Line IT Support Engineer, you'll be tasked with resolving escalated...

Job Description 3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem...

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a...

Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering...

I am currently recruiting for an IT Service Desk Engineer to be based in Blackburn. This is an exciting position to work for a leading company which offers a fantastic career. As an IT Service Desk Engineer, you will be: Working as part of a team providing 1 st line IT Service Desk Support. Responding to both telephone calls and emails Solving problems...

First-Line IT Support: Take ownership of customer incidents or service requests and see them through to resolution. Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs). Maintain accurate support tickets and provide daily progress updates to clients. Escalate incidents or service requests that cannot be...