English Hub Administrator

1 week ago


Maidstone Kent, United Kingdom KEF | Kent Engineering & Foundry Full time

The Product Solution Administrator is a critical role within the Sales Operations Hub at KEF, dedicated to delivering exceptional customer support. In this position you will manage customer inquiries through email, live chat, and phone, focusing on issues ranging from technical support to RMA (Return Merchandise Authorization) processes. To apply, you must be an effective communicator in the Dutch and English language.

This role is based in our Maidstone office and hybrid working is also available.

Serve as the primary interface for KEF customers (D2C), dealers and distributors (B2B), providing detailed product support and solutions within the Sales Operations Hub.
Efficiently manage customer inquiries across email, live chat, and phone, ensuring consistent delivery of high-quality service.
Engage in ongoing professional development to stay informed of industry best practices and enhance service skills.
Collaborate with team members to refine customer service strategies and improve the overall quality of support.

HND / Bachelor’s degree holder or equivalent experience.
Languages: Dutch and English are essential and other language highly advantageous
Live within a commutable distance to the Maidstone office is essential
Interest in Consumer Electronics/HiFi and network connected products
For more company details, please visit our website at

We offer a competitive salary, bonus, company pension scheme, a career development opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, age, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Personal data collected will be treated as strictly confidential and used for recruitment purposes only..

All personal data collected during the application process will be kept for 12 months after its completion, and will be destroyed thereafter.



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