Technical Operations Manager Remote

1 month ago

London, United Kingdom IDEX Consulting Full time

Want to join a high energy business packed with amazing people and energy, heaps of collaboration, creativity and fun?
This is a business that truly values the people, everyone rolls their sleeves up and genuinely cares about supporting each other to reach high standards and be the best version of themselves.
They are leading the way in supporting business owners to access their insurance requirements and use a world-class human service, smart technology, and data, coupled with tech-enabled experts to help match business owners with the best deals for their insurance.
A business truly on a mission to change how small businesses can access their insurance, making it easier, clearer and more reassuring than ever. Working in close partnership with the Head of Insurance Sales, this role is pivotal in driving technical controls and supporting the business development and trading growth of their Insurance business.
You will be leading a team of 6 insurance professionals who are focused on ensuring the technical quality of the business that is being sold and ensuring that the highest professional standards are being set and maintained.
Responsible for quality assurance of the business placement, this role will provide insight to the Insurer Panel Manager and feedback into the sales and customer services areas to continually improve business performance.
You will be responsible for enhancing placement strategies alongside the trading and Panel Management teams to ensure to deliver solutions.
With a collaborative approach, this role will be equally challenging and supportive in the drive to improve the quality, growth and trading performance of this business.
Own the placement strategy, approach, and adherence within the Sales team to help maximise customer, insurer and company outcomes.
Define and own the technical reviews to ensure good customer and insurer outcomes are achieved within the business.
Ensure that necessary policies and standards for service quality are set, maintained and compliance of those standards are achieved.
Refine and monitor sales performance KPI including sales, conversion, technical compliance and appropriate validation of the quote and define remedial actions where performance falls below expectation.
Manage the training delivery and ensure technical standards are achieved within the team/business.
Review and assess technical product wordings to ensure these are appropriate to the requirements of the target markets of the business.
Act as a 'subject matter expert' referral point for more junior members of the team, providing technical input and expertise to ensure that actions/decisions taken are appropriate.
Support the plans for fees and charges and ensure that these align to regulatory requirements and to business plans.
Rigorously assess the risks and opportunities with developing new opportunities using data analysis, research and team input.
Ensure that all activities undertaken are compliant with current regulatory and internal standards
Proven experience of working within an operations or technical function within an insurance company is essential - ideally within Underwriting or Broking.
Proven experience in placing and assessing placement of Commercial Insurance, ideally within the SME space and ensuring technical/quality controls and assessments are in place.
Understanding of cash collection, client invoicing and general insurance accounting would be beneficial - Experience of P&L ownership would also be beneficial
Proven business development and analytic experience in Commercial Insurance.
Good understanding of the relevant regulatory environments and their requirements
Sound understanding of general and legal principles of insurance.
Strong experience of training/mentoring more junior members of staff is desirable
Visit the IDEX Consulting Ltd website for further opportunities. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
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