Team Manager, Financial Crime, EU, Fluent Spanish and English

We're waving goodbye to the complicated and confusing ways of traditional banking.
As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers
Remote in the UK | £36,150 - £48,375 (+ £2,500 Multilingual Premium) + Stock Options + Benefits
Our Financial Crime Team
Are you interested in leading a team in financial crime prevention? Our EU Financial Crime Customer Operations team is at the heart of how we protect Monzo EU and our customers from financial crime like fraud and money laundering.
We're looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our retail team who will supervise screening our customers as well as anti money laundering investigations.
Your team will consist of around 12 Financial Crime Investigators, and could be focused on a number of different tasks - including screening, transaction monitoring, account closures and escalations.
As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.
Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you'll have the opportunity to help shape the team as it continues to grow.
Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities.
Handle complex case escalations from senior financial crime investigators.
Manage personal & professional development of a team of senior investigators.
Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
You are Fluent in English written and verbal communication skills.
You are Fluent Spanish written and verbal communication skills.
You have strong experience of team leadership across Financial Crime within the financial services sector.
You have proven ability to drive excellent performance through others.
You have strong knowledge and experience in the financial sector, previous experience in carrying out financial crime investigations across either Anti Money Laundering, Screening, or Financial Crime Business Banking is essential.
You have strong knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks.
The successful candidate will be required to be flexible in order to meet our customer demand and this will include infrequent weekend working. No holidays/time off will be authorised during this period.
Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.
This role is remote based in the UK
£1,000 learning budget each year to use on books, training courses and conferences
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Video Call with a Recruiter
Written Spanish Language Assessment
Verbal Spanish Language Assessment
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. We will close this advert once we have enough applications so please apply as soon as possible
Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.