Client Services Manager Care Home

3 weeks ago


United Kingdom Marlowe Src Full time

Client Services Manager
Location: Hybrid working based at the Bromsgrove Office 4 days per week, with one day per week home based/remote.
Job Type: Full time Permanent
William Martin, part of the wider Marlowe SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; William Martin Compliance is not just your safety partner but also your pathway to success.
Reporting to the Client Services Team Leaders, the role will be responsible for pro-actively supporting clients and managing the routine aspects of the client account in conjunction with the Scheduling team and Account Managers. Working with the Helpdesk, the Client Services Manager will also provide guidance and advice to customers in respect of the bespoke web-based property risk management system, Meridian, to achieve a high level of H&S compliance. 
Build an excellent relationship with clients and ensure that there is a supportive voice either on the phone or via email.
Update service fees on a yearly basis as agreed with Account Directors.
Running monthly exports as required for work planning purposes. 
Ensure the Account Director and/or Technical Account Managers are fully briefed on relevant client specific issues and provide summary information on the account status for client meetings.
Administer client portfolio variations, in conjunction with the Helpdesk (sold/new sites).
Take ownership of queries to ensure resolution or escalate to the Helpdesk – client to be updated with progress if there are delays in responses.
Become a ‘super user’ of the company’s data management system – understand differences between client functionalities.
Management of calls and enquiries to the central telephone line.
Attend training as necessary for the role.
To report IT issues as they arise, keeping the Client Services Team Leaders updated.
To respond to emails in a timely manner ensuring accuracy and professionalism in content.
Excellent telephone manner.
Previous customer service background.
Excellent IT skills, to include all Office products and specifically Excel.
Data-input experience.
Previous experience in a Client Service role.
By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. 25 days annual leave plus bank holidays
~ Contributory pension scheme
~ Voluntary private medical
~ Simply health care plan
~ Gym and retail discounts
~ Cycle to work scheme
~ Religious holiday swap
~ Car maintenance scheme
~ Employee assistance programme
~ Life learning – online learning materials
~



  • United Kingdom Gap Healthcare Full time

    Service Manager Home Care Remote position Are you an established leader who strives for excellence in all aspects of your working life? If so then look no further! A great and exciting opportunity has just come available for a Service Manager Home Care. Home care providing support for adults with complex mental health needs in their own home including...


  • United Kingdom Home Group Full time

    Job Description - Senior Client Services Manager (24397) Job Description Senior Client Services Manager - ( 24397 ) Description Senior Client Service Manager Mirfield, West Yorkshire Permanent Full time (37.5 hrs) Salary £27,000 to £30,200 per annum and great benefits including Health Cash Plan On call shift payment of £14.30 per session Home, a...


  • United Kingdom Stratum Recruitment Services Full time

    Do you have previous experience in children’s residential homes at a senior Do you have the drive to make positive changes to a child or young persons Do you want to be at the heart of our care team? strong career progression? Axios Care Homes Ltd is a residential care company which has been newly The company values are based on family and children....


  • United Kingdom National Care Group Full time

    Competitive Salary of £27,000 Role is Monday-Friday 0900-16.Must hold a driving license as this role is not office based We know working in care is more than ‘just a job’. Unlock your potential by joining our team as a ServiceManager at Chosen Care Supported Living ServicesHouse. Accelerated career paths with no experience required Recognised...

  • Nursing Home Manager

    4 weeks ago


    United Kingdom Leaders In Care Recruitment Ltd Full time

    We're on the hunt for a dynamic Nursing Home Manager who is nurse qualified and has experience within a nursing or residential dementia care home for older people. This is an exciting opportunity to lead a team in a medium-sized, purpose-built care home in North Lincolnshire, providing top-notch nursing care to older people. The role comes with a...


  • United Kingdom Warman O'Brien Full time

    Client Services Manager – London/Boston – Permanent – 4-day work week - Incentives - Industry Leading Salary and Commission Scheme - US Market Focus. Here at Warman O'Brien we are a high performing, passionate and trusted Life Science Recruitment Consultancy. We foster a friendly and inclusive culture that encourages you to reach your personal...


  • United Kingdom Warman O'Brien Full time

    Client Services Manager – London/Boston – Permanent – 4-day work week - Incentives - Industry Leading Salary and Commission Scheme - US Market Focus. Here at Warman O'Brien we are a high performing, passionate and trusted Life Science Recruitment Consultancy. We foster a friendly and inclusive culture that encourages you to reach your personal...

  • Care Home Manager

    6 days ago


    United Kingdom Purosearch Ltd Full time

    1 week ago Be among the first 25 applicants Care Home Manager / Registered Home Manager / Commissioning Manager £78k + Bonus Wantage, Oxfordshire. I am working with a fantastic elderly care provider who are currently looking to recruit a Care Home Commissioning Manager / Registered Care Home Manager for a brand new care home in Oxfordshire, commutable...


  • United Kingdom Gold Care Homes Full time

    Tucked away near the bustling area of Wantage, St Katharine’s House is more than just a care home—it’s a sanctuary of warmth, care, and vibrant life. Imagine a place where picturesque gardens stretch across five acres, a historic chapel stands tall, and the hum of friendly chatter fills the cafe. Here, every resident receives individual care and...


  • United Kingdom XP Recruitment Full time

    About the role Are you a talented and experienced Home Manager seeking an exciting opportunity to lead a luxury property in the sought-after location of Holt, Norfolk? Look no further! Regrettably, due to personal circumstances, our current appointed manager is unable to continue in their position. As a result, we are actively seeking a replacement who...


  • United Kingdom XP Recruitment Full time

    About the role Are you a talented and experienced Home Manager seeking an exciting opportunity to lead a luxury property in the sought-after location of Olney? Look no further! Regrettably, due to personal circumstances, our current appointed manager is unable to continue in their position. As a result, we are actively seeking a replacement who is a...

  • Deputy Care Manager

    2 weeks ago


    United Kingdom National Care Group Full time

    Job DescriptionDeputy Manager 37.5 hours per week Competitive Salary of £27,000 Role is Monday-Friday 0900-16.30 with on call duties Must hold a driving license as this role is not office based Do you dare to make a difference? We know working in care is more than ‘just a job’. To us its playing a crucial role in enabling the people we support to...

  • Home Manager

    2 weeks ago


    United Kingdom Prime Life Full time

    This role will require registration with CQC. Comprehensive Holiday Pay scheme that rewards you for your commitment to care - Salary £34,347 per annum, rising to £38,546 after succesful passing of probation Leading, managing and supporting your team, ensuring high quality of care and service is always provided to all residents - Ensuring care plans...

  • Home Manager

    5 days ago


    United Kingdom Prime Life Full time

    Prime Life are on the lookout for a talent ed and passionate individual to Lead and Manage our impressive independent living in the heart on Leicester. This role will require registration with CQC.  Comprehensive Holiday Pay scheme that rewards you for your commitment to care - Salary £34,347 per annum, rising to £38,546 after succesful passing of...


  • United Kingdom Caremark Ltd Full time

    Do you want to work for one of the leading home care providers in the UK? Are you a driven and passionate person who wants to make a real difference in your local community? Are you looking to build and lead a successful domiciliary care office? Caremark, the Mark of EXCELLENT Care, is currently searching for an experienced Care Manager to join a NEW...

  • Care Home Housekeeper

    3 weeks ago


    United Kingdom Runwood Homes Limited Full time

    Hours of work: 20 hours per week 4 x 5 hour shifts - includes alternate weekends About Runwood Homes: At Runwood Homes we are proud of our reputation as a successful and growing care homes group. At a time when the industry is under intense scrutiny our continued success stems from the consistent quality of care we provide. Our skilled and motivated...


  • United Kingdom Adult Social Care Full time

    Registered Nurse (Learning Disability Services) 50 per hour + paid breaks Permanent Mixed shifts (Days/Nights) Full and Part-time Positions Available We’re a family-owned national care home operator, rated as one of the UK’s top 20 large care home groups by (url removed). As an accredited Living Wage employer, we not only offer competitive rates...


  • United Kingdom The Recruitment Crowd Full time

    Salary- £75,000- (Depending on Experience) Monday- Friday 9-5pm 40 Hours per week ( The Recruitment Crowd are currently recruiting for a beautiful nursing home in Olney. Are you a talented and experienced Nursing Home Manager seeking an exciting new opportunity?.... Registered with the Care Quality Commission (CQC), and familiar with all the relevant...


  • United Kingdom Radis Group Full time

    Radis Community Care have an opportunity for a Care Manager to join our Rhondda team, based in Tonypandy. As a Care Manager you will be required to schedule and allocate work to a team of Care Workers on a daily / weekly basis. You will be providing supervision and support to Care Workers and Field Supervisors. The role will involve liaising with Social...


  • United Kingdom The Recruitment Crowd Full time

    Join to apply for the Nursing Home Manager role at The Recruitment Crowd (TRC Group) Join to apply for the Nursing Home Manager role at The Recruitment Crowd (TRC Group) Sign in to save Nursing Home Manager at The Recruitment Crowd (TRC Group) . Salary- £75,000- (Depending on Experience) Monday- Friday 9 - 5 pm 40 Hours per week (As a Care...