On-Boarding Care Coordinators

1 month ago

Wokingham Berkshire, United Kingdom Sonderwell Full time

Sonderwell has been created out of a number of new and established organisations that offer complex live-in-care services for those in need, we are proud to be working with the best carers and nursing colleagues, who are providing care and help in the home with compassion.

As part of our growth plans, we are building our operations with On-boarding Care Co-ordination teams, if you’d love to blend your administration, co-ordination and prioritisation skills, with making a difference and working in a compassionate focused service, come and talk to us. You will be part of a team, that ensures high quality care and support services are provided to enable individuals to remain in their own homes, living a fulfilled life, which respects their values and wishes.

Principle accountabilities

You’ll have the opportunity to:

  • Manage resource allocation and coordinate the care delivery team according to client needs
  • Ensure that the relevant documentation is in place for existing and new clients/people we support
  • Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
  • Work alongside the management team to coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule appointments and meetings and handle all information with confidentiality.

Candidate profile

Knowledge, experience and qualifications:

  • Ensure that customers receive the highest standards or care and support through effective allocation of staff
  • Organise Care Workers rotas to minimise changes to the service and travel between customer homes and provide timely schedules
  • Responding efficiently to day-to-day changes in the care and support packages
  • Complete direct observations and supervisions for your care teams within the correct timescale
  • Assist with the induction and training of care workers within the company
  • Communicating with customers, their families and other care professionals
  • Conduct screening interviews, assessing skills and capabilities in line with role requirements

A bit about you skills and behaviours:

  • Experience in an administrative, support or co-ordination role, in a busy and fast paced environment
  • Communication skills. You are a confident, clear communicator with a great phone manner and good written skills
  • Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities
  • The ability to act as a role model for best practice and actively promote a positive working environment.
  • Remain calm and professional when handling resource allocation and handling queries
  • Have enthusiasm in busy periods and ability to work in a team and create a positive team spirit

What we offer in return:

  • A competitive salary of £25,000
  • 23 days annual leave plus bank holidays
  • Employee Assistance Programme
  • Work Place Pension
  • To work within a business with significant growth
  • Supportive working environment with ongoing learning and development opportunities.

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