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Deputy Manager
1 month ago
Here at Leonardo Hotels we have an absolutely wonderful opportunity for a Deputy Director of Meetings & Events.
You will have overall responsibility for the meetings and event function in the UK and Ireland. Through effective management of the M&E team you will be able to demonstrate first class customer service skills, have the ability to adapt and multi task whilst having that keen eye for detail.
There will be 2 key elements to your role, office management and functional reporting.
The role will report to the Group – Director of Meetings & Events and involves working closely with all functional heads.
The ability to prioritise and delegate work whilst also providing training and coaching
~ 1 year management experience
~ Knowledge of hotels’ competitors and their Conference products and services.
~ Over-arching responsibility for office management including service delivery (BDRC), conversion and processes
Deputise for the Group Director of Meetings and Events when required
Improve employee engagement and retention via function training, coaching reward & recognition
Christmas – provide the business with performance, drive key actions to drive demand & conversion
Work along side 3rd parties like Venue Directory and meetingspackage to drive performance
Present functional revenue, people and service performance to all levels of the business
Work with property teams, M&E Revenue Manager and Proactive Sales to ensure both short- and long-term targets are achieved.
Work with the M&E Revenue Manager to ensure that pricing framework is implemented and adhered to across the standalone offices.
Through effective management of the team ensure, Opera S&C, Opera PMS and Smartspace are updated with accurate and relevant information as well as produce any reports that are required in order to measure progress and opportunity.
Work alongside the National Account M&E Sales Team to drive enquiries into the properties
Ensure competitor SWOT analysis calls and site visits take place on a regular basis.
Ensure rounded knowledge of competitor set facilities and offering.
Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. Earn thousands by referring a friend to work with us
~ Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
~ Company Pension Scheme, Life assurance & Wellbeing support
~28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
~ The opportunity to work for a well-respected brand where people development is at the heart of our culture
~ An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
~ Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off
~ Employee of the month earning you a little bonus and fame for that entire month.
~ Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
~ Annual Charity Event Day- we help and support our communities
~ Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
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