Infrastructure Operations Manager
4 weeks ago
Job Description
Infrastructure & Operations Manager – 12 months contract – Remote/hybrid (Work from the office in Maidenhead 1-2 times per month)
Overview:
Leads the Productivity and Collaboration Centre of Excellence which is part of the Digital Workplace. Partnering with I&T functions and the rest of the business to develop collaboration products and solutions that follow the appropriate governance and best practices. Establishes and manages a flexible pool of third party resources. By forging strong relationships across the entire business, they will promote and partner with colleagues to build a collaborative and productive workplace and workforce.
Drive and manage change for enhancements to existing technologies and provide consultation and resource for larger I&T strategic priorities within the Digital Workplace collaboration and productivity area and impacting technologies, including:
- Delivery of solutions that are identified within the Digital workplace program
- Champion Digital Workplace Services standards in business-led projects
- Provide oversight to prototypes, proof of concepts, or full product deployments
- Provide regular updates to the business/stakeholders on status of projects/changes
- Provide feedback to ensure continuous improvement on change/project framework
- Ensure that the infrastructure team (including non-employees) are trained and complying with the appropriate regulatory guidelines (e.g. cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T Quality Management System)
- Represent Director, Workplace Experience Delivery in meetings and forums where Infrastructure Experience is involved or relevant
- Participate and contribute to the Infra Experience initiatives and projects, and take the lead when required or assigned by Director, Workplace Experience Delivery
- Act as the accountable delivery lead for the DWS BAU projects that have a significant impact on the colleague experience and satisfaction
Must have:
- 8+ years of relevant IT experience including specific experience
- Pharmaceutical/Biotech or similarly regulated environment experience is .
- Deep understanding of and practical experience in Microsoft Collaboration and productivity tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third party tools that supplement e.g. Nintex, ShareGate
- Deep experience creating business solutions based on Microsoft 365 platform development, including: Power Apps, Power Automate, Power BI, SharePoint
- Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
- Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile methodologies
- Experience of a highly regulated IT environment or good documentation culture, including formal change management processes
- ITIL qualified, or equivalent knowledge gained through work experience
Education:
Bachelor’s degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree or post graduate coursework is
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