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Retail Supervisor

3 months ago

Thatcham Berkshire, United Kingdom The Base, Greenham Full time

We are looking for skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading the team of Coffee Shop Assistants, you will be the person that sets the tone for the day, and ensures that your team are constantly delivering excellent customer service and hitting your sales targets.
As a purpose-built visual arts and craft building, the venue comprises of an 110sqm gallery, artists’ studios and a workshop space for participatory classes, this is a busy and exciting place to work.
By Car: there is a free car park on site for staff and visitors. By Bus: for more information on the bus service from Newbury bus station to Greenham Business Park please visit:
Hours and Shifts: 37.Friday and Saturdays off per week) subject to change occasionally when there are events or requirements to be flexible.
Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Full training and opportunity to develop within the business
- Free meal on duty
- Discounted Cookery School Courses
- Employee Wellness Programme for 2024, a plan with workshops, fun challenges and information/toolkits to support staff and help promote healthy living and wellness across the group
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
Administration
Preparing Rotas for staff (being mindful of target hours)
Be responsible for the social media output of the coffee shop
As a keyholder, open up coffee shop for service:
Take delivery of goods from the wholesale unit and display / put away. Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)
Deliver excellent customer service whilst:
Answering telephone enquiries and taking orders over the telephone
Preparing food and drinks (check temps in line with company Food Safety guidelines)
Tidy and clean outdoor areas
Place orders with Head Office for stock items / products
Log waste
Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.