Solutions Engineering and Introduction Engineer

2 weeks ago

London, United Kingdom Ciena Corporation Full time

Solutions Engineering and Introduction Engineer page is loaded Solutions Engineering and Introduction Engineer Apply locations London Remote-UK time type Full time posted on Posted 10 Days Ago job requisition id R024751

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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How You Will Contribute:

As a Network Systems Engineer, you will support Ciena’s Optical Systems, Routing and Switching , Network Management, and Cloud Applications portfolios. You will be a key technical contributor on the Solutions Engineering and Introduction which is a customer-facing team, and will work directly with Product Engineering, Product Management, Sales Engineering and Solutions and Services organizations in bringing our cutting-edge solutions to market. You will work directly with Ciena customers, helping them to solve their networking challenges and advance their business objectives with Ciena solutions.

  • As technical prime, you will drive customer engagements which include product and solution proof of concepts, in-lab and in-field trials. In the process, you will capture product issues and customer requests for enhancements that could be embedded into upcoming releases.
  • You will define, create, and validate customer technical presentations, networking and solutions test plans, and engineering guides - all vital technical documents to facilitate the understanding and introduction of new technology and/or products /solutions into customer networks.
  • You will support global account teams with pre and post-sales engineering activities that include customer bids, technical consultation, solution/application evaluation and design, and other engineering Q&A support.
  • You will develop and share your knowledge with other internal and Customer teams and communities - explaining architectures, capabilities, limitations, advantages in product positioning.
  • You will work as a product subject matter expert providing consultation to internal Ciena and our Customers .

     

What Does Ciena Expect of You?

  • Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive project deadlines from inception through to deployment.
  • Attention to detail – able to meticulously execute test plans or method of procedure while thoroughly documenting results in a comprehensive matter. 
  • Agility – you thrive in high-pressure situations during lab activities and technical issue resolution. You multitask and readily adapt to changing environments, projects, priorities and business drivers.
  • A sense of urgency – what’s important to the customer is equally important to you. You make getting things done a priority.
  • Communication – the ability to work with customers and account teams to understand requirements and priorities, use your technical expertise to develop the optimal solution, and tailor your message, ideas and presentations to the audience to ensure understanding and agreement.
  • The flexibility to  work independently  and as  part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
  • Relationship builder – with a proven ability to influence and work with others .
  • A commitment to learning – you keep abreast of network security industry developments, constantly seeking for new ways to bring value to the work that you do.

The Must Haves: 

  • Bachelor of Science in Engineering, Computer Science or equivalent is desired but not essential.
  • Some experience in DWDM, OTN, SDH, SONET, fiber optic communication systems and optical technologies including coherent modems, 5G wireless infrastructure and networks, and cloud computing concepts.
  • Familiarity with YANG data model structures and NBIs such as CLI, NETCONF and REST. Experience with scripting & coding (Python, RESTful, Perl, JavaScript,) an asset.
  • Ability to travel varying from a few days to a few weeks at a time to other Ciena facilities or Customer sites.
  • Familiarity with various test instrumentation and/or test methodologies in a lab environment. 
  • Experience on platforms with Ciena, Cisco, Juniper, Huawei, Nokia, Amazon AWS, Microsoft Azure, etc. 


Assets:

  • Any Telecommunications related Certification or experience
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. #J-18808-Ljbffr

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