Facilities Management Support Administrator
3 weeks ago
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. The Facilities Manager role is a pivotal role at Industrious Europe, supporting and overseeing our growing European network which will require a breadth of diverse skills to achieve the goal of maintaining a best-in-market member experience. This person will not only be responsible for managing day-to-day operational support and procedures but also PPM’s and service charge control. The ability to speak fluent English is vital and any other European languages would be desirable. Responsibilities of this role include managing hard and soft services across our existing portfolio as well as consulting on new location growth and managing small works for our member base to support the sales team. Statutory and regulatory compliance will form part of this role whilst adhering to all local Health & Safety Legislation.
The successful candidate will provide a safer, happy, productive, and connected workplace for thousands of members, and support a highly engaged and effective partnership with the Unit Operations team.
You will work daily with the Operations Teams across our entire European Portfolio but also on a project basis with the Design and Construction, Sales, Tech Services, Procurement, and Accounting Teams
Provide vendor management to include recruitment of new vendors and ensure service level agreement standards are met.
Diligently manage all facilities tickets submitted in the ticketing system and building maintenance portals. Ensure responses to work orders are of the highest quality, timely resolution, and cost-effective.
Manage service charge budgets across the locations and reconcile the corresponding spending.
Effectively plan, manage, and execute Capital Improvement and customization projects (CAPEX project management).
Visit locations and complete site audits to ensure a true reflection of our brand. Manage & Support Access Control and Security Systems.
Responsible for new location launch support by training and working cross-functionally with Design, Construction, Unit Ops and Launch partners
Liaison with location building and property teams by leading, assisting, and providing guidance for facilities operations.
5-7 years of work experience in facilities management or other relevant business operations
~ An IOSH or NEBOSH qualification is preferred
~ Confident in reading and understanding commercial property leases
~ The ability to read plans and project schedules
~ Experience in managing service charge budgets and reconciling real estate budget reports
~ Working knowledge of electrical, mechanical and HVAC systems
~ Experience in gDrive/Dropbox file management
~ Experience in gSheets/Excel to promote data integrity
Compensation: Competitive base salary + benefits
You will also be eligible for an annual bonus calculated based on individual and company performance.
Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.
Do you have your IOSH or NEBOSH certification? *
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Do you have at least 5 years of multisite Facilities Management experience? *
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