Senior Manager, EMEA Account Management

2 weeks ago


London, United Kingdom Vertice Group Full time

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack and cloud spend, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.
Founded by serial entrepreneurs, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market. The Series B funding round, announced in January 2024, aims to fuel global expansion and drive product innovation. 
Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 
As a Senior Manager of Customer Success, you’ll play a pivotal role within our post-sales leadership team, developing strategy and reporting on the growth within our EMEA customer base. You’ll work with senior stakeholders to build trust in our service and demonstrate its value to our customers. You are a leader who thrives on elevating the customer experience, is data and commercially-driven, and has the skills and experience to take a team to new heights. Work with the Global Head of Customer Success to develop a customer success strategy and vision for our team and customers across EMEA, driving customer growth across the region:
Able to forecast and report on KPIs to senior management
Build upon processes, content and data to/from stakeholder organizations (e,g., Develop training and operational processes that support the growth of our team
Act as an escalation point for risk management
Manage several of our strategic and enterprise relationships with EMEA customers directly
You’ll have 8+ years of experience working in customer success at a SaaS or Cloud company or in a related discipline in consulting. 
~Ability to provide solutions and a strategy to manage account level and regional risks. 
~ Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. 
Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.
We like to deal directly with our candidates so no agencies please
Do you require sponsorship to work in the UK? *


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