Evening Customer Service Centre Advisor
1 day ago
Customer Operations Representative
9 month FTC | Edinburgh | Hybrid | £Competitive + excellent benefits + career progression
Are you passionate about delivering great customer service and looking to build a career in financial services? We’re looking for a Customer Operations Representative to join FNZ in Edinburgh, where you’ll play a key role in supporting our customers, updating portfolios, and ensuring every interaction delivers the exceptional service FNZ is known for.
As part of our Customer Operations team, you’ll handle requests that come through mail, email, and phone, ensuring customers receive accurate and timely support. You’ll keep up to date with legislative, product, and process changes while helping to improve the customer experience every day.
Building strong relationships with customers through clear, confident communication
Supporting team goals and contributing to a culture of collaboration and service excellence
Previous office or financial services experience is desirable but not essential – what matters most is your ability to deliver great service and your enthusiasm to learn.
Solid customer service experience (face-to-face, phone, or digital)
Competence with multiple software applications (Word, Excel, etc.)
Competitive salary
Ongoing training and structured career development
Hybrid working and flexibility to support work-life balance
Private medical, life insurance, and a range of benefits
Opportunities for global mobility across FNZ offices worldwide
Ready to start your career journey in financial services?
Apply now to join FNZ as a Customer Operations Representative .
We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).
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