Head of Middle Office Operations

4 weeks ago

London, United Kingdom Metro Bank PLC Full time

Team Operations

Location Holborn Office

County Central London

Ref # 21930

Closing Date 15-Aug-2024

We have been awarded the “Most Loved Workplace” At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace, and to find the very best person for the job we always look across a wide range of diverse communities.

What you will do:

  • As the Head of Middle Office Operations at Metro Bank, you will play a pivotal role in the implementation of the Middle Office design, as well as the subsequent operational responsibilities, through your strong leadership, deep understanding of business, commercial and corporate banking products, and your ability to implement industry best practices.
  • Develop the operational processes and influence the technology roadmap for the Middle Office.
  • Lead a centralised team of Commercial Analysts and Commercial Banking Representatives to deliver an efficient and customer centric middle office offering.
  • Manage and coordinate sales support, transaction processing, and post sales activities to support corporate, commercial and retail banking.
  • Accountable for the onboarding of business and commercial customers and the ongoing management, review and due diligence required to ensure KRIs, KPIs, SLAs are met.
  • Partner with front line teams to enhance support for revenue generating activities, via the timely and accurate execution of lending transactions.
  • Create a harmonious relationship with the front-line teams and customers, ensuring the team operates effectively to deliver good outcomes for all stakeholders.
  • Ensure customers receive AMAZEING service, and front-line teams are able to run more efficiently as a result of middle office operations, measured through NPS/colleague & customer satisfaction surveys.
  • Provide operational expertise for new product launches and strategic initiatives aimed at increasing revenue.
  • Serve as the primary liaison between the middle office and front line and back-office teams, ensuring effective communication and collaboration.
  • Oversee the implementation and maintenance of the systems and tools that are utilised by the middle office.
  • Manage complex stakeholder relationships including regular Executive and Board level reporting, oversee collation and distribution of meaningful performance MI.

What you will need:

  • This role would be well suited to a leader with extensive experience in the sales side of commercial/business banking, who is looking to move into a role leading a key middle office function – a real senior SME across lending, credit, etc.
  • Alternatively, you will be a robust Operations Leader, with some lending experience, and with proven experience of transition, transformation and delivery, for exceptional teams.
  • Extensive experience of Business / Commercial / Corporate banking activities - knowledge of the end-to-end journey for customers, including transactional banking, products, lending, and cash management.
  • Experience setting the vision and priorities for teams over rolling 12-month periods, whilst thinking 3-5 years ahead to create long-term plans that support growth.
  • Excellent relationship management and interpersonal skills to build constructive relationships internally, lead a team, manage Third Parties effectively, constructively challenge customers and colleagues at all levels and build organisational reputation.
  • The ability to quickly get to grips with technology, and to understand how system solutions, and tools can help revolutionise existing processes as part of standardisation and continuous improvement.
  • A strong understanding of Lending documentation, the management of credit risk, covenant monitoring and financial reporting.
  • An understanding of Financial Crime, AML requirements as well as TCF, conduct and consumer duty expectations.
  • Excellent organisational and process skills, with strong problem solving and creative skills with the ability to exercise sound judgment and make quick decisions.
  • To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

  • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
  • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
  • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck

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