Senior Service Advisor

3 weeks ago

Wallsend Tyne and Wear, United Kingdom Pendragon PLC Full time

Senior Service Advisor

Stratstone MINI Tyneside

Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind

As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

  • Providing estimates, booking and scheduling service/repair work
  • Advise a recommended course of action and accurately invoice for work carried out
  • Ensure customers are fully informed of all available extras, accessories and value products
  • Be a main point of contact and offering support and guidance to customers and managing customer complaints
  • Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
  • Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

  • Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
  • Great organisation/admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fast-paced environment
  • Able to maintain customer service levels whilst meeting KPI’s and deadlines

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.

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