Head of Operations

4 weeks ago

Manchester, United Kingdom Association for Project Management Full time

We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services
Enterprise Business Systems is a team within Group Technology Services that is responsible for the management, development of internal infrastructure and applications across the Advania Group business in the UK and South Africa.
We are looking for an experienced Operations Manager to manage the daily support service provided to Advania UK internal staff by the internal support team Enterprise Business Systems including responsibility for line management of the engineering team, service management and service improvement.
As an Advania Internal Operations Manager you will be responsible to ensuring the support provided to the users within Advania UK Group is of the highest quality and adheres to agreed KPI's and the business processes are aligned across all relevant departments
You are responsible for managing the engineering team across the UK and South Africa including the team's performance and development.
You will own and deliver the service improvement programme that runs under the continuous improvement programme framework overseen by the Director of Enterprise Business Systems.
You will be responsible for all support processes and interface with the other department leaders to ensure that processes deliver to business requirements and are fit for purpose.
Reporting to the Director of Enterprise Business Systems the key deliverables of the role can be summarised as follows:
~ Line management of the system engineers and senior engineers including

~ Service Management which includes both remote support, onsite support and end user device management

~ Business and ITSM Process management

~ Ad-hoc visits to UK office locations to engage with local resources as and when necessary

~ Occasionally be available throughout agreed weekends or evenings to oversee system maintenance or upgrades

Experience in managing and implementing service improvements for a service desk
Experience managing a service desk in a technology company
ITLv4 foundation certification
Full UK driving license
Security conscious and actively considers IT security risks.
ServiceNow ITSM (desirable)
Working to support an internal support function within a managed services business
Azure Devops Management (desirable)
Building a service management structure (desirable)
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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