Information Technology Support Engineer

1 month ago


Newcastle upon Tyne, United Kingdom Senitor Associates Full time €28,000 - €30,000

IT Support Engineer – Newcastle - £28-30K
My clients a rapidly growing technology company dedicated to delivering high-quality business solutions tailored to our customers' specific needs. There services range from Managed IT and Telephony to Document Management Systems and Printers. They are are excited to announce an opening for a First Line Support Engineer to join our team and provide exceptional technical support as we expand our customer base and launch a new MSP business venture.

Serve as the first point of contact for telephone inquiries from contractual clients, logging tickets and gathering details about issues.
Offer ongoing support with clear, concise verbal and written communication.
Log tickets in the support system and escalate issues to second and third-line support when necessary.
Adhere to service level agreements (SLAs) for both phone and email support.
Strong knowledge of Windows 10 and 11; This is an excellent opportunity for an enthusiastic and passionate IT support engineer to join a successful organisation, learning and development. Interviews are being arranged immediately for



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